Emely A.

Customer Support Representative

Albay, Daraga, Philippines

Overview

Detail-oriented and reliable Virtual Assistant with experience in lead generation, appointment setting, customer service, and administrative support. Skilled in handling inbound and outbound calls, managing CRM systems, and supporting international clients. Adaptable, organized, and committed to delivering high-quality results with minimal supervision.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Email Management
• Lead Generation
• Appointment Setting
• Gorgias
• Shopify
• Monday.com
• RingCentral
• Administrative Assistant
• Virtual Assistant
• Email Support
• Time Management
• Teachable
• CRM
• CRM Management
• Document Management
• Data Accuracy
• Data Entry

Work History

• Lead Generator Specialist

  Zuzu Hospitality Singapore, contract

  Mar 2025 to Jul 2025

  Contacted and qualified potential hotel clients in the Philippines Conducted outbound calls and introduced company services Maintained accurate client records and follow-ups Met daily outreach and performance targets

• Phone Handler

  Leonexus Virtual Assistant, full_time

  Nov 2022 to May 2025

  Conducted outbound calls to prospective leads• Scheduled appointments between clients and prospects Updated CRM systems and call tracking boards Maintained high professionalism in client communication

• Web Transfer Specialist

  TeleErv Asia, full_time

  Aug 2021 to Sep 2022

  Handled inbound and outbound customer calls Verified pre-qualified prospects for campaign requirements Provided accurate product and service information Maintained detailed call documentation