Customer service l GHL Specialist l Virtual Assistant
Cavite
Hi, I’m Roniel Lopez! I help businesses handle high-volume customer support while keeping operations organized and response times fast. I resolve issues quickly, manage support channels across email, chat, social media, and phone, and make sure customers receive clear and timely updates. I keep workflows structured, reduce delays, and ensure nothing gets missed. Core Services & Expertise: ✅ Customer Support Management – Email, Live Chat, and Social Media (Facebook, Instagram, etc.) ✅ Call Handling – Inbound & Outbound Support, Sales Promotions, and Follow-Ups ✅ Customer Engagement & Retention – Responding to Inquiries, Managing Reviews & Comments ✅ Order Processing & Dispute Resolution – Sales, Refunds, and Escalations ✅ Administrative & CRM Support – Data Entry, Scheduling, and Process Optimization Schedule a call and let’s get your support operations running smoothly.
1800Accountant, contract
Dec 2025 to Apr 2026
Supported clients with onboarding and use of the tax portal, including submission and management of personal and business tax documents for preparation workflows, scheduling appointments, and messaging tax advisors and support teams. Provided first-level technical support for portal issues such as login errors, password resets, messaging failures, and scheduling problems, and escalated unresolved cases to the appropriate internal departments. Managed inbound client inquiries by explaining services, routing requests to sales, billing, or retention teams, and de-escalating urgent tax concerns through prompt case creation and coordination with the correct teams.
Grow My Cleaning Company , freelance
Jul 2025 to Oct 2025
Managed hiring ads, invited applicants, and worked with the founder to improve funnel performance. Assigned cleaners to jobs, handled bookings and reschedules, and ensured client preferences were met. Coordinated with clients and cleaners to resolve schedule changes or replacements quickly.
UZMarketing, freelance
Mar 2024 to Jan 2025
Handled inbound and cold calls, chat, and email support to assist customers with orders. Guided clients in purchasing marketing materials such as yard signs, door hangers, postcards, and mailers. Managed small design revisions to meet client requests and ensure satisfaction with final products. Resolved post-sale concerns, including cancellations, refunds, damaged or defective items, shipping delays, order updates, and re-shipments. Ensured timely communication and resolution to maintain a positive customer experience.
Wheelzy, freelance
Jan 2023 to Sep 2023
Performed detailed vehicle inspections to assess condition and value accurately. Negotiated pricing and terms directly with sellers to secure fair deals. Scheduled and coordinated vehicle pickups, ensuring convenience for clients. Worked closely with logistics and transport teams to guarantee prompt and efficient vehicle collection.
KGB Philippines, full_time
Jun 2020 to May 2021
Handled full account management, including account setup, replenishment, and troubleshooting. Scheduled and managed in-store appointments to enhance customer service experience. Collaborated with Tier 2 technical support to resolve complex issues and processed account credits promptly.
IQOR Phils, full_time
Jun 2018 to Jan 2020
Processed payments, explained billing statements, and resolved credit, refund, and charge disputes. Upsold phones, plans, insurance, and subscriptions to drive sales and improve customer satisfaction. Performed troubleshooting, scheduled store visits, and addressed service issues to ensure customer retention.