Virtual Assistant
Davao del Sur
I’m a highly organized and results-driven Virtual Assistant with experience in business operations, customer service, appointment setting, sales support, and real estate. I’m skilled at communicating with clients, providing reliable day-to-day administrative support, following up with leads and converting them into bookings, scheduling appointments, managing emails and updating CRMs. My experience includes real estate appointment setting and cold calling, where I scheduled appointments and qualifies leads, as well as supporting a home services business by managing calls, texts, emails, website inquiries, bookings, CRM updates, social media, and advertisement campaigns. I have a working knowledge of GoHighLevel, HubSpot, Zendesk, Google Workspace, and Microsoft Office. I’m known for being proactive, dependable, organized, and focused on delivering excellent customer experiences.
Cleaning Ninjas, full_time
Jul 2024 to Aug 2026
∙ Handles day-to-day operation ∙ Answers calls, texts, emails and website inquiries; convert warm leads into bookings ∙ Schedules jobs/ book appointments ∙ Manages social media platforms & ad campaigns
Hightower Homebuyers, full_time
Feb 2022 to May 2024
∙ Performs outbound calls and qualifies potential clients ∙ Schedules appointments for the acquisitions team ∙ Follows up with the leads via call, text and email
All About Glass, full_time
Oct 2020 to Dec 2022
∙ Performs administrative tasks as assigned ∙ Responds to clients' email inquiries ∙ Responds to clients' calls using product knowledge ∙ Inputs the work orders to the system ∙ Updates the job orders on file and takes action as required ∙ Checks for the supplies that need to be ordered from the suppliers ∙ Sets up appointment with the clients
Teleperformance, full_time
May 2016 to Sep 2020
• Handles inbound/Outbound calls • Responds to customer calls using product knowledge • Resolves customer questions and technical issues • Promotes opportunities for additional products and services
Support Zebra, full_time
Jun 2015 to Jul 2016
• Responds to applications via e-mail, call or text • Schedules interview for applicants • Conducts employment verification for the applicants • Responsible for updating files and information of the company’s employees • Deals with all inquiries on the phone or via e-mail • Performs clerical duties as assigned • Performs other task/s as assigned by the Executive Office and Human Resource Team