Gaming Player Support Specialist | Account Security Investigations
Misamis Oriental
Account Security Analyst and Gaming Player Support Specialist with 3 years of experience investigating account takeovers (ATO), account trading, and suspicious in-game transactions. Verify account ownership, review login activity, and make approve/reject decisions on account recovery, security info update, and third-party account unlinking appeals via ticket and email support. Additional experience in e-commerce customer support and AI data annotation, including video review, image labeling, and quality assurance (QA) in CVAT. Meet quality and productivity targets in high-volume, SOP-driven environments.
Expedock, contract
Jun 2026 to Sep 2026
• Segmented aerial property imagery in CVAT into non-overlapping surface classes (lawn, mulch, gravel, paved, sidewalk, water) using precise polygon boundaries, and placed point annotations on individual trees to support square-footage and tree-count estimates. • Labeled road objects in satellite imagery, including parking stalls, crosswalks, curbs, line markings, and bollards, inferring objects hidden by vehicles and shadows and snapping masks to true edges. • Annotated 2D landscape, irrigation, and paving blueprints by detecting symbols, segmenting hatch and fill regions, and tracing pipe and linework as polylines for automated quantity takeoff. • Grouped visually identical symbols and patterns with per-sheet group IDs and legend-linked exemplars, creating training pairs for symbol-matching and pattern-search models. • Reconciled annotated counts against schedule quantities and applied project SOPs for boundary, occlusion, and completeness rules to keep labeling consistent across production batches.
Ubiquity Global Services, full_time
Jan 2026 to Apr 2026
• Reviewed 200 clips per day, 5 days a week, while maintaining 98% QA accuracy. • Classified traffic video data, including illegal parking, lane obstruction, and double parking, against defined annotation criteria. • Performed frame-by-frame and time-sequence analysis to validate objects, vehicle movement, and stationary duration. • Cross-referenced multi-angle, multi-clip footage to confirm vehicle behavior and improve classification accuracy.
Concentrix (GOAT), contract
Aug 2025 to Dec 2025
• Handled 75+ Zendesk tickets per day while maintaining a 95% QA score. • Resolved email and ticket-based inquiries from buyers and sellers on orders, payments, shipping, returns, cancellations, and exchanges. • Investigated order and account details to determine resolutions in line with platform policy. • Documented cases accurately in high-volume queues.
Concentrix (HoYoverse), full_time
Aug 2022 to Aug 2025
• Resolved 150+ account appeal tickets per day while maintaining a 100% QA score. • Reviewed account recovery, security information update, and third-party account unlinking (Facebook, Google, Twitter, etc.) appeals submitted through the web form, applying Trust & Safety and account security policies to approve or deny requests. • Verified player identity and account ownership by cross-checking submitted information against account records and security data. • Investigated account takeovers, unauthorized access, account trading, and suspicious in-game transactions by analyzing login activity, IP data, transaction history, trade records, and gameplay behavior. • Restored compromised accounts and processed recovery, unlinking, and security updates in a global account administration backend, in line with data privacy standards. • Answered player inquiries on game features, events, and in-game issues, and processed bug reports, player reports, and feedback through ticket-based and email support within quality and SLA standards.
Remotasks, freelance
Aug 2021 to Aug 2022
• Labeled and categorized image, text, and audio datasets for AI and machine learning models. • Ran validation and QA checks to catch annotation errors and maintain dataset accuracy.