Customer Experience Retention Specialist | 13+ Years in Top-Tier BPO
Metro Manila
A versatile professional with over 13 years of cross-functional experience across customer success, technical support, and talent acquisition. Customer & Financial Services: Delivered premium, secure support within high-stakes environments like JP Morgan Chase. Technical & Retention Support: Saved critical accounts and resolved complex technical issues during a long-standing tenure at Concentrix. Talent Acquisition: Managed end-to-end sourcing and recruitment strategies to build high-performing teams at Alorica.
JP Morgan Chase, full_time
Oct 2024 to Jun 2026
Assisting customers with consumer banking account. Concerns, Inquiry about their personal checking, personal savings and certificate of deposit account. Helping them with basic technical issues with their online banking
Concentrix, full_time
Feb 2020 to Jul 2024
I assist customers about their satellite tv service. Handling billing concerns, pay per views, equipment upgrade. Moving of service. I also specialized in giving retention offers to customers. I assisted customers with their basic to complex technical concerns or problems