Virtual Professional - Customer Service Representative
Philippines
I bring over 15 years of BPO experience handling financial, telecommunications and cable service accounts. I've handled both chat and voice customer service support. I'm reliable and efficient in providing high quality support and building strong client relationship. I also worked as a real estate VA for nearly 5 years. I specialized in appointment setting, call follow ups and preparing quarterly performance reports. I have completed a structured healthcare VA training where I gained knowledge with US and Canada medical billing system, compliance and administrative tasks. I'm strongly adaptable and detail-oriented and wanted to contribute my skills and experience to a team where I can add value and continue to grow professionally.
MyOurdesk, full_time
Mar 2021 to Oct 2025
I specialized in appointment setting, call follow ups and preparing quarterly performance reports. Been using Hubsport, RingCentral for our tools. Well versed with Google application, calendar and email management.
RMS Collect, full_time
Sep 2016 to Feb 2021
I handled chat support customer care for a telco account. Catering to billing, technical, disputes and upgrades . Was able to manage excellent AHT and KPI's and was one of the top 10 agents for two consecutive years.