Customer Service Sales | Account Coordination | Lead Generation
Rizal
Need a reliable professional who can support your customers, manage daily tasks, and help your business grow? I’m a Customer Service, Sales, and Virtual Assistant professional with 5+ years of experience in customer support, account coordination, lead generation, appointment setting, and administrative tasks. I’m experienced in handling calls, email, and chat, resolving customer concerns, managing accounts, following up with leads, and keeping tasks organized. I’m proactive, adaptable, detail-oriented, and results-driven, with a strong focus on delivering excellent customer experiences and helping clients achieve their goals. What sets me apart: I take ownership of my work, learn quickly, communicate clearly, and always look for ways to make processes more efficient.
Microsourcing Philippines Inc., contract
Sep 2025 to Sep 2026
Served as the primary contact for homeowners through phone, email, and chat. Educated customers on products and application processes, resolved inquiries and concerns, provided application updates, and supported initiatives focused on improving customer experience and conversion rates.
Monoprice Inc., full_time
Mar 2025 to Sep 2025
Generated leads through calls, email, and LinkedIn outreach. Identified and engaged key decision-makers, scheduled meetings with account executives, collaborated with sales and marketing teams, and maintained accurate CRM records.
Ruth’s Roses, full_time
Aug 2024 to Feb 2025
Managed incoming customer calls, assisted customers with product selection, processed transactions, and provided excellent customer service throughout the sales process.
Customer Care Senior Associate, contract
Mar 2024 to Jul 2024
Handled incoming calls from healthcare providers regarding benefits, eligibility, and prior authorization. Provided accurate information, resolved inquiries, assisted with training new team members, and supported efficient call management and customer service.
Intouch CX, full_time
Oct 2022 to Feb 2024
Managed inbound and outbound tickets, emails, casework, and calls. Handled complex cases involving damages, liability claims, potential fraud, and brand risk while investigating issues, verifying information, and providing appropriate resolutions.
Altair Global Solutions, full_time
Sep 2019 to Mar 2020
Contacted customers regarding overdue accounts, collected outstanding payments, negotiated payment arrangements, and maintained compliance with applicable legal and regulatory requirements.