Medical Virtual Assistant | eClinicalWorks (eCW) Expert
Metro Manila
Hi! I’m a dedicated Medical Virtual Assistant with 3 years and 10 months of hands-on experience using eClinicalWorks (eCW) EMR, supporting cardiology and multi-specialty clinics. My expertise includes appointment scheduling and patient coordination, inbound and outbound calls, referral management, medical records coordination, patient payment collection, payment plan documentation, and general medical administrative support. I also have experience training over 100 new VA hires on eCW, scheduling, charting, and administrative workflows. What sets me apart is my strong knowledge of eCW, attention to detail, adaptability, and commitment to keeping medical office operations organized and efficient. I value patient confidentiality, clear communication, and reliable support for healthcare providers and their teams. I’m looking forward to helping your practice streamline daily operations, improve patient coordination, and deliver a smooth patient experience.
Freelance | Healthcare Industry, full_time
Jan 2023 to Present
Managed appointment scheduling, confirmations, rescheduling, cancellations, no-shows, and patient follow-ups. Handled inbound and outbound calls, voicemails, referral coordination, and communication with PCP offices and insurance providers. Maintained patient charts, clinical documentation, and records using eClinicalWorks (eCW) EMR. Processed copays, patient payments, and outstanding balances while ensuring accurate account documentation. Supported providers with calendar management, emails, reports, medical records, and daily administrative tasks. Trained and onboarded new hires on eCW, including scheduling, charting, and administrative workflows. Maintained accurate patient information while adhering to HIPAA requirements and patient confidentiality standards.
Tata Consultancy Services (TCS), full_time
Jan 2022 to Jan 2023
Handled customer inquiries via phone and web chat, providing prompt and accurate assistance. Maintained customer records, including billing details, service requests, and complaints. Delivered empathetic and professional customer service to ensure customer satisfaction. Collaborated with cross-functional teams to resolve issues efficiently and provide timely solutions. **Tools Used:** CRM, Cisco Finesse, Rapid Pro
WNS Global Services Philippines, Inc., full_time
Apr 2016 to Oct 2021
Supported U.S., U.K., and Australian customers with flight, hotel, car rental, and activity bookings. Assisted customers with online booking platforms, handled escalations, and recommended service upgrades to enhance customer satisfaction. Also served as an Executive in Workforce Management (WFM), monitoring real-time operations, agent attendance, and performance, preparing daily and end-of-day reports, and supporting voice and chat accounts to meet service-level targets. **Tools Used:** Salesforce, CMS, Aceyus