Virtual Assistant | Administrative & Customer Support
Rizal
I’m a Virtual Assistant with experience in customer support, administrative work, and day-to-day business operations. I can support customer communication, administrative tasks, billing-related requests, record keeping, coordination, and other tasks that help keep the business organized. I take responsibility for my work and make sure things are properly handled. I’m comfortable working independently, adapting to different systems and processes, and communicating clearly with clients and teams. My goal is to be reliable support you can count on, so you can focus on running and growing your business.
Assist Pro, part_time
Aug 2025 to Oct 2025
• Conducted outbound calls to qualify potential clients and identify their needs. • Communicated with potential clients, answered questions, and provided information about available services. • Scheduled appointments based on customer needs and availability. • Maintained accurate customer and appointment records. • Demonstrated communication, active listening, and customer-handling skills through regular outbound interactions.
Outsource, part_time
Jun 2022 to Jul 2026
• Managed email, live chat, and support tickets mainly through HubSpot, reviewing customer concerns and account information before explaining the appropriate action or next step. • Handled billing and payment-related requests for Mid-Ticket and High-Ticket programs, including payment-method updates, payment plans, billing-date requests, cancellations, refunds, and receipt retrieval across multiple payment processors. • Processed authorized refunds according to established procedures, including duplicate-payment refunds and qualifying payment-risk cases. • Coordinated refund eligibility and full or partial refund decisions with the assigned specialist or team, documenting requests and communicating next steps. • Managed refund records in HubSpot, including refund status and primary and secondary refund reasons, to maintain accurate refund reporting. • Guided customers through platform navigation and procedures, clarified difficulties, and coordinated additional assistance when needed. • Updated customer interactions, account records, and refund pipeline information in HubSpot to reflect completed actions and pending decisions. • Completed required contract form details and sent existing contracts through the designated system, while reviewing relevant contract information when handling support requests. • Assisted with support-call coordination, including determining when a phone or video call may be appropriate, providing booking links, and scheduling appointments through Google Calendar. • Coordinated team handoffs and followed established workflows while handling sensitive customer, payment, and business information with discretion. • Managed customer support requests through Slack and helped keep support tickets organized and followed through to completion. • Created session schedules, call details, announcements, and branded business visuals using Canva.
Bpo Corp., full_time
Nov 2020 to Aug 2021
• Handled customer interactions through a non-voice, avatar-based sales platform. • Communicated with customers through the assigned platform while following established scripts and workflows. • Maintained accuracy and professionalism while handling customer interactions in a structured, target-driven environment. • Consistently met required quality and performance standards. • Recognized as a top performer based on quality of work and achievement of assigned targets.