Administrative Assistant | Customer Support
Agusan del Norte
Management Accounting graduate with experience in customer support, order processing, client communication, administrative support, and daily business operations. Skilled in handling customer inquiries, conducting client follow-ups, processing orders and payments, coordinating appointments, and maintaining accurate records. Proficient in Microsoft Office, Excel, Google Workspace, and digital communication tools, with strong communication, organization, problem-solving, and attention to detail.
Love, Ruby, freelance
Mar 2026 to Jun 2026
• Responded to customer inquiries through online messaging platforms, providing timely and professional assistance. • Conducted client follow-ups through phone communication to provide updates, address inquiries, and maintain positive customer relationships. • Processed customer orders and monitored payments to support accurate and timely order fulfillment. • Coordinated shipping and order status updates to ensure smooth customer transactions. • Handled phone communications professionally, addressing customer concerns and coordinating requests. • Scheduled and managed client appointments, coordinating schedules and follow-ups. • Created and scheduled social media content using Canva to support customer engagement and business visibility.
DBP Lending Center, internship
Aug 2024 to Jan 2025
• Processed and verified confidential client documents, ensuring accuracy and completeness. • Performed data entry, document processing, filing, and records management to support daily banking operations. • Coordinated with bank staff to ensure complete documentation and timely processing of client loan applications.