Customer Service Specialist | Data Management | Virtual Assistant
Misamis Oriental
I’m a Travel, Customer Service, and Operations professional with over 8 years of experience in fast-paced international environments, including Qatar Airways/Hamad International Airport and Philippine Airlines. My background includes assisting passengers, handling travel-related concerns, coordinating with multiple teams, maintaining accurate records, and resolving time-sensitive issues. My strengths include communication, organization, attention to detail, problem-solving, and adaptability. I’m experienced with Sabre, Abacus, Google Workspace, Microsoft Office, Canva, Trello, ChatGPT, and Claude. I can support clients with customer service, administrative tasks, data entry, research, documentation, travel coordination, email and calendar management, and basic social media support. I’m reliable, quick to learn, and committed to providing accurate, professional, and consistent support while building long-term client relationships.
Hamad International Airport – MATAR (Qatar Airways), full_time
Oct 2019 to Oct 2025
• Streamlined passenger services and operational workflows across multiple terminal zones, reducing wait times by 20% and improving service quality for over 10,000 daily travelers. • Managed Lost and Found operations with a 95% recovery rate while processing over 1,500 items monthly. • Coordinated airport activities during FIFA World Cup 2022 as part of the Special Event Terminal Team, supporting over 100,000 attendees. • Assisted in communication coordination, customer support, and operational reporting in fast-paced international environments. • Maintained accurate operational records, documentation, and workflow processes.
Hamad International Airport – MATAR (Qatar Airways), full_time
Sep 2017 to Oct 2019
Resolved over 1,000 travel-related inquiries daily while maintaining high customer satisfaction standards. • Coordinated with operations teams to improve boarding efficiency and passenger flow. • Demonstrated strong multitasking, communication, and organizational skills in high-pressure environments.
John Gold Travel & Tour Services Corp. – Philippine Airlines , full_time
Feb 2014 to Jun 2016
• Utilized Abacus and Sabre systems to issue over 200 tickets weekly with 99.9% accuracy. • Managed customer inquiries, after-sales support, and booking concerns efficiently. • Handled over 1,200 inquiries and reservations monthly while maintaining excellent client communication. • Supported administrative processes, scheduling, and documentation tasks.
Xavier Agriculture Extension Services, contract
Mar 2013 to May 2013
• Managed data encoding and record maintenance for agricultural and medical datasets. • Improved data accuracy and reporting efficiency through organized workflow systems. • Maintained compliance with data integrity and documentation standards.