Chat Support Specialist
Cavite
Hello! I’m Jana Marisse Novero, an International Hospitality Management graduate with hands-on internship experience in food and beverage operations and housekeeping. I bring strong customer service, communication, and problem-solving skills gained from working in fast-paced hotel environments, where I learned to stay organized, work well with others, and deliver quality service consistently. Proficient in Microsoft Office and data entry, I am detail-oriented, adaptable, and reliable what sets me apart is my hospitality mindset, which means I approach every task with care, professionalism, and a genuine drive to help keep operations smooth and clients satisfied as I grow in my career.
Parque España Alabang, internship
Jun 2025 to Jul 2025
Delivered prompt and professional guest service in a high-volume dining environment. • Handled customer requests and resolved issues with care and efficiency. • Processed orders and payments using POS systems, ensuring • Worked flexible shifts including extended hours and busy events.
Parque España Alabang , internship
Mar 2025 to May 2025
Maintained cleanliness and organization of guest rooms. • Assisted guests with requests while ensuring customer satisfaction. • Followed hotel standards and procedures efficiently.