Customer Service Representative | E-commerce, Finance Tech
Rizal
5+ Years Customer Service Specialist | E-commerce, Finance, Tech & Telco Dedicated Customer Service Representative with 5 years of experience delivering high-quality support across multiple industries, including e-commerce, financial annuities, technical support, and telecommunications. Accounts: E-commerce storefronts, Financial Annuity services, Tech Support, and Telecom operations. Core Skills: Complex troubleshooting, multi-channel support (voice/chat/email), customer retention, and fast software adaptation.
TECH MAHINDRA, full_time
Aug 2025 to Apr 2026
Customer Service Representative specializing in phone support, dedicated to assisting customers with accurate billing inquiries and resolving account queries efficiently.
Customer Service Representative Blended Support, full_time
Sep 2022 to May 2025
Experienced E-commerce Support Specialist skilled in handling blended email and live chat accounts. Proven expertise in managing customer orders, providing order status updates, and processing returns and refunds efficiently while maintaining high customer satisfaction.
ALORICA, full_time
Jul 2021 to Sep 2022
Customer Service Representative specializing in inbound phone support, billing inquiries, and account management. Proven expertise in troubleshooting technical issues, setting appointments, and driving revenue through strategic upselling while delivering exceptional customer satisfaction.