Customer Service Healthcare Support Professional | Admin Support
Metro Manila
Experienced customer service and healthcare support professional with a background in BPO and administrative tasks. Skilled in communication, appointment scheduling, CRM tools, and handling client concerns professionally. Reliable, organized, and committed to providing excellent customer support in a remote work environment.
Everise, full_time
Jun 2024 to Jul 2025
In this position, we assist customers in a clinical setting by handling patient intake, maintaining patient files, and addressing patient queries or concerns. Additional responsibilities include handling prescription inquiries, ordering medications, submitting prescription requests to doctors, processing prior authorizations with doctor’s offices, checking insurance benefits and eligibility, verifying coverage and payments, and coordinating with healthcare providers to ensure quality patient support.
Teleperformance, full_time
Aug 2023 to Jun 2024
The role also requires excellent customer service abilities, strong verbal and written communication skills, and the ability to manage multiple tasks simultaneously. Experienced in handling medical insurance concerns, checking benefits and eligibility, verifying insurance payments and coverage, confirming doctor eligibility, and setting appointments with doctor’s offices.