Senior Workforce Specialist | United Healthcare
Negros Oriental
Hi, I’m Edwardo Teves. I’m currently a Senior Workforce Specialist at UnitedHealthcare, where I work closely with teams to make sure service levels, KPIs, and other operational goals are consistently met. Over the years, I’ve developed strong skills in organization, data management, administrative support, and day-to-day operations. I enjoy helping people stay organized and making sure things get done accurately and on time. I can help with things like calendar and email management, meeting coordination, task management, data entry, document management, and day-to-day administrative tasks. I’m also comfortable working with Microsoft Excel, Outlook, Word, PowerPoint, and Google Calendar. My goal is simple: to take some of the workload off your plate so you can focus on what matters most—growing and running your business. If you’re looking for someone reliable, detail-oriented, and easy to work with, I’d be happy to connect and see how I can help.
Inspiro, contract
Jan 2020 to May 2020
As a Customer Service Representative at Inspiro, supporting the 1-800-Flowers account, I assisted customers with their orders, product inquiries, billing concerns, cancellations, refunds, and other requests. I helped customers place and update orders, provided accurate information, and handled complaints with patience and empathy. I also managed customer and order information, coordinated with other teams to resolve issues, and made sure each concern was handled efficiently and professionally. Working in a fast-paced environment helped me develop strong communication, problem-solving, multitasking, and attention-to-detail skills while maintaining a positive customer experience.