Operations Management | Customer Experience Technical Support
Batangas
I am an accomplished Team Leader with over five years of cross-functional experience in the tech sector, specializing in driving customer experience, technical support, and operational excellence. Throughout my career, I have successfully led remote teams, managed high-stakes client escalations, and leveraged data-driven strategies to streamline workflows and maximize performance.
TaskUs, full_time
Jan 2025 to May 2026
Supervised and upskilled a team of 15–25 remote agents, handled high-stakes escalations, and conducted routine performance audits to boost productivity and ensure complete alignment with quality benchmarks.
TaskUs, full_time
Aug 2024 to Jan 2025
Onboarded and coached new hires while spearheading quality assurance calibration and data analysis to identify operational process gaps and translate complex metrics into actionable insights.
TaskUs, full_time
Jun 2022 to Aug 2024
Managed end-to-end e-commerce operations, financial adjustments, and vendor logistics while strategically integrating targeted upsells to maximize Average Order Value
ResultsCx, full_time
Apr 2021 to Jun 2022
Independently resolved advanced software and hardware issues, managed high-volume support pipelines to maintain top-tier customer satisfaction, and accurately documented technical cases within CRM databases.