Customer Service Support | Admin Tasks | Detail-Oriented
Cebu
Hi! I’m Gretchen, a motivated and detail-oriented individual with strong communication and customer service skills. I am eager to build a career in email support where I can assist customers professionally and efficiently. I am skilled in communication, task management, problem-solving, and handling responsibilities with accuracy and professionalism. I am also adaptable, quick to learn new systems and tools, and capable of working independently in a fast-paced environment. What sets me apart is my dedication to providing quality support, my positive attitude, and my willingness to continuously learn and improve. I always aim to create a positive experience for customers by being responsive, reliable, and attentive to their concerns.
Pacific Prime Health Insurance, full_time
May 2024 to Feb 2026
Handled claims and benefits inquiries in a timely and professional manner, submitted insurance claims through email, followed up on Explanation of Benefits (EOB) requests and claim status updates, processed pre-authorizations and guarantees of payment, and maintained accurate claim records and documentation.
ContactPoint 360 Phils., full_time
Sep 2022 to May 2024
Resolved customer concerns through email support, managed portal access requests and organization contact updates, processed account changes and file withdrawal requests, and ensured timely and accurate responses to client inquiries. Recognized as a Top Performer of the Year for consistently delivering excellent performance and quality customer support.