Virtual Assistant | Data Entry Customer Support Process Optimization
Metro Manila
Hi there! I’m Brent, a detail-oriented Virtual Assistant with a strong background in IT, quality assurance, and data management. With experience managing test cases, tracking bugs in JIRA, and processing high volumes of data with extreme accuracy, I help busy teams and entrepreneurs streamline their operations, organize workflows, and ensure nothing falls through the cracks. Whether you need help with administrative task management, technical support, reporting, or process organization, I bring a proactive, problem-solving approach to keep your daily operations running smoothly.
Nityo Infotech Philippines Inc. / Bank of the Philippine Islands, full_time
Mar 2023 to Jul 2024
During my tenure on the Diamond Project for BPI, I took charge of executing test cases designed to systematically validate core application functionality across different platforms. I successfully executed over 1,000 functional manual test cases, spanning from low-priority validations to critical, high-business-impact scenarios. Through rigorous defect tracking, I identified, documented, and monitored critical bugs through to resolution, safeguarding a friction-free end-user experience. Additionally, I drove stakeholder collaboration by coordinating with development teams and cross-functional business units to streamline the entire testing lifecycle.
Upwork, freelance
Jan 2020 to Dec 2021
During my tenure as a Freelance Developer and Data Annotator from January 2020 to December 2021, I specialized in system validation, quality assurance, and data optimization for enterprise environments. I developed Oracle Transactional Business Intelligence (OTBI) reports to validate deliverables for large-scale enterprise projects transitioning from legacy systems to cloud environments. Additionally, I spearheaded quality assurance efforts by formulating and submitting detailed bug reports while processing over 1,000 geographical data assets to ensure optimal data system performance. To support machine learning initiatives, I also managed and sorted more than 3,000 intricate data assets designed to train and refine advanced software logic.
Accenture Inc., full_time
Jul 2017 to Dec 2019
I was a Software Engineer specializing in Oracle HCM and Oracle Cloud at Accenture Inc. from July 2017 to December 2019, I played a key role in driving technical delivery across agile development cycles. Operating within strict project sprints and tight deployment deadlines, I actively participated in daily Scrum meetings to manage user stories and keep projects on track. I maintained consistent cross-team alignment by communicating directly with onshore counterparts and key business stakeholders to ensure that technical implementations precisely aligned with functional requirements. Technically, I developed complex Oracle SQL code for reporting engines, prioritizing high code quality while providing extensive post-implementation QA and system support. Additionally, I served as a mentor by conducting technical bootcamps for onboarding new hires, directly facilitating knowledge transfer and elevating overall team performance.