Customer and Collections Support Specialist | Email Chat Support
Metro Manila
I’m a reliable and detail-oriented professional with over 10 years of experience in customer support, operations, and team leadership. I specialize in helping businesses stay organized, respond to customers efficiently, and keep daily operations running smoothly. In my previous role as a Client Engagement Verification Supervisor, I managed a team of 20+ staff, handled escalations, and ensured high-quality service and compliance. This experience strengthened my ability to communicate clearly, solve problems quickly, and manage multiple priorities at once—skills that are essential in remote support roles. My key strengths include email and chat support, calendar and task management, data entry, process improvement, and client communication. I’m highly organized, dependable, and able to work independently while maintaining accuracy and efficiency. I’m also a fast learner and adaptable to new tools and systems, making it easy for me to integrate into different workflows and support your business effectively. I’m passionate about delivering quality work, helping teams stay productive, and creating a positive experience for clients. I’m looking forward to contributing to your business and supporting your success.
Payward Inc , full_time
Mar 2017 to Dec 2021
Managed and supervised a team of 20+ staff, ensuring performance, quality, and compliance standards Conducted regular 1:1s, coaching sessions, and performance evaluations Led fraud detection and escalation handling for suspicious accounts Coordinated with Compliance and cross-functional teams for process improvements Improved team productivity and quality through training and structured feedback Supported hiring, onboarding, and training of new employees Managed worklogs and payroll coordination with HR Provided technical support and troubleshooting for team members Ensured adherence to company policies and security standards
Bank of Makati, full_time
Mar 2016 to Mar 2017
Led site identification and evaluation for new branch locations and relocations Conducted market analysis including traffic counts and density studies Presented proposals to senior management and Board for approval Managed lease negotiations, contracts, and budget planning Coordinated branch openings, ensuring timely and smooth implementation Collaborated with internal and external stakeholders for project execution
Rizal Commercial Banking Corporation (RCBC), full_time
Aug 2015 to Mar 2016
Evaluated and recommended ATM sites to improve network coverage and profitability Coordinated ATM deployment, maintenance, and vendor management (NCR, Wincor) Monitored ATM uptime, performance, and downtime reports Addressed operational issues and escalated critical incidents Supported strategic decisions through performance and profitability analysis
Rizal Commercial Banking Corporation (RCBC), full_time
Mar 2012 to Aug 2015
Managed user access and administration for multiple banking systems Ensured compliance with security and information policies Conducted User Acceptance Testing (UAT) and system implementations Developed operations manuals, guidelines, and training materials Delivered training sessions and post-implementation support Coordinated with IT and business units for system enhancements