Customer Service/ Cold Caller /Virtual Assistant / Appointment Setter
Pampanga
Hi! I’m Corina, a dedicated and adaptable professional with extensive experience working in BPO and KPO companies in the Philippines, where I developed strong customer service, technical support, quality assurance, payroll, cold calling and sales skills. I am a hardworking and motivated individual, which has helped me earn promotions throughout my career. I started my career at Sitel as a Customer Service Representative for Telecom New Zealand, handling prepaid accounts. After a year and a half, I was promoted to Senior Customer Service Representative. I worked there for a total of 2 years and 6 months. I then joined 24/7 as a Customer Service Representative for T-Mobile UK, handling billing inquiries, technical support, and upselling. After seven months, I moved to Teletech Pioneer, where I worked as a Technical Support Representative for T-Mobile US. After six months as an agent, I was promoted as a Quality Assurance Specialist and held that position for another six months. My QA experience led me to ADP, where I worked as a Teledata Analyst and Payroll Specialist. I assisted small business owners with payroll processing and employee tax-related requirements. I later joined Brady Philippines as a Compliance Specialist, helping business owners stay updated on government-mandated compliance requirements. In 2015, I transitioned to working from home as an online English teacher and later became a Virtual Assistant and a Cold Caller. What sets me apart is my ability to learn quickly, adapt to new challenges, and take responsibility for my work. I’m organized, dependable, and committed to providing quality support that helps clients manage their daily operations more efficiently. I also have a reliable work from home setup, including backup internet and a power station for power outages. I have a dedicated workspace that is quiet and free from distractions, allowing me to stay focused and productive during working hours.
Cashbuyer Team, full_time
May 2024 to Jul 2026
• Inbound and Outbound calls • Real Estate Cold Caller • Calendar Management
Howard Tax Prep LLC, part_time
Jan 2022 to Present
o Inbound and Outbound calls o Basic Social Media Management o Calendar Management
Bulletmap Academy, full_time
Oct 2019 to Jan 2022
o Administer academic and language assessments for the purpose of evaluating student progress for meeting academic learning targets and progress in language acquisition o Manage allotted learning time to maximize student achievement o Employ a variety of instructional techniques and strategies
ABC360 Philippines, full_time
Jan 2016 to Jan 2017
o Plan, organize, and provide instruction in English that meet state and federal standards o Manage allotted learning time to maximize student achievement o Employ a variety of instructional techniques and strategies
Brady Philippines, full_time
Jan 2015 to Oct 2015
o Cold calling o Updating small businesses with their compliance requirements o Providing training kits that are mandated by the government for small businesses
ADP Philippines, full_time
Nov 2012 to Nov 2013
o Manage payroll processing schedule and ensure deadlines are met o Execute interfaces and run payroll processing activities o Validate and process inbound/outbound interfaces
Teletech Philippines, full_time
Sep 2011 to Mar 2012
o Create and implement monitoring processes and ensure that production employees are adhering to standards and safety guidelines. o Monitoring and auditing calls o Providing one-on-one coaching
Teletech Philippines, full_time
Mar 2011 to Sep 2011
o Answered phones and responded to the customer requests. o Upsold products and services. o Followed up on the customer's inquiries if not resolved immediately.
24/7 Philippines, full_time
Aug 2010 to Mar 2011
o Answered phones and responded to the customer requests. o Upsold products and services. o Identified, researched, and resolved customer issues using the computer system
SITEL Philippines, full_time
Jan 2008 to Jun 2010
o Answered phones and responded to the customer requests. o Sold the product and placed the customer orders in the computer system. o Provided customers with product and service information