Administrative Assistant| Email Management Scheduling
Cebu
Hello, I’m Jelley—a dedicated Virtual Assistant known for delivering organized, reliable, and high-quality administrative support. I specialize in calendar and email management, phone and email correspondence, data entry, and helping professionals maintain smooth and efficient daily operations. With strong customer service and communication skills, I handle inquiries with professionalism, clarity, and a friendly, solutions-focused approach. I am adaptable and detail-oriented, I manage shifting priorities with ease and ensure every task is completed accurately and on time. I’m eager to embrace new challenges, support your workflow, and foster mutual growth.
Concentrix, full_time
May 2024 to Nov 2026
Provided day-to-day faculty support by assisting instructors with Pearson products, course materials, and digital learning platforms. Responded to faculty inquiries through email and Zoom, troubleshooting technical issues and providing step-by-step guidance on accessing and using online teaching resources. Assisted instructors with course setup, navigation, and digital tool integration to ensure smooth teaching operations. Conducted online support sessions, addressed product-related concerns, and provided timely follow-ups to resolve issues. Maintained professional communication, demonstrated strong problem-solving skills, and delivered reliable customer-focused support, contributing to a 95%+ faculty satisfaction rate.
BCPM Contractors , full_time
Nov 2022 to Apr 2024
Managed end-to-end Airbnb operations by creating optimized property listings with high-quality photos and SEO strategies, generating 15–25 monthly inquiries per listing. Updated booking calendars and implemented competitive pricing strategies, achieving 70–80% average occupancy. Handled 10–20 weekly guest inquiries through Hospitable, maintained excellent guest relations and ratings of 4.8+ stars, coordinated cleaning, maintenance, and repairs, encouraged guest reviews, and managed administrative tasks, booking audits, email correspondence, and social media scheduling.