Customer Service Associate | ResultsCx
Batangas
Hello! I'm Janine, a Development Communication graduate with a strong background in customer service, project coordination, administrative support, and communications. I am passionate about helping businesses stay organized, improve operations, and deliver excellent customer experiences. In my current role as a Customer Service Associate, I handle billing, account management, and customer inquiries while consistently meeting key performance metrics for quality, productivity, and customer satisfaction. My commitment to excellence has also earned me commendations for outstanding performance and dedication to customer service. In addition to my professional experience, I have coordinated community programs, managed project timelines, prepared reports, organized events, and created communication materials. These experiences have strengthened my organizational, problem-solving, and collaboration skills, allowing me to adapt quickly and work effectively in fast-paced environments. I am proficient in Microsoft Office, Google Workspace, Canva, and social media management, and I take pride in being detail-oriented, dependable, and proactive. Whether you need assistance with customer support, administrative tasks, project coordination, or communications, I am committed to delivering high-quality work and contributing to your business's success. I look forward to working with you and helping your business achieve its goals.
ResultsCX, full_time
Oct 2025 to Aug 2026
As a Customer Service Associate at ResultsCX, I provide high-quality support by assisting customers with billing, payments, account inquiries, and service-related concerns. I resolve issues efficiently while ensuring accuracy, professionalism, and compliance with company policies and data privacy standards. Working in a fast-paced environment has strengthened my communication, problem-solving, and multitasking abilities, enabling me to consistently meet and exceed key performance metrics for quality, productivity, and customer satisfaction. My dedication to delivering exceptional service has also earned me commendations and recognition for outstanding performance and commitment to customer excellence.