Customer Support | Operations Management
Metro Manila
I’m looking to move into a role that focuses more on coordination, tracking, and structured operations. A position that aligns well with my strengths in organization and attention to detail, and a good opportunity for me to grow further in reporting and customer support.
Royal Caribbean Group, full_time
Oct 2025 to Apr 2026
Providing personalized assistance t o the direct guests regarding their reservations onboard via phone cals Modifying the guests reservations using CRM tols such as Legasuite and Siebel Processing casino reservation requests a n d matching VIP guests with exclusive onboard casino offers
Concentrix, full_time
Jul 2023 to Dec 2023
Manage and process customers returns, exchanges and refund o f orders Handling complaints and unpleasant customers Answering inquiries of the customer via phone, chat and email Providing step-by-step instructions and folow-ups regarding their orders using CRM tol such as Salesforce
Alorica, full_time
Oct 2020 to May 2023
Supporting newly hired agents Maintaining good scores of the team Providing effective feedback, supervision and workflows t o team members Reporting team statistics t o the management Cooperate in a meeting with the higher management for action plans
Sheraton Manila Hotel, full_time
Mar 2019 to Mar 2020
Taking reservations and answering inquiries via phone cals Greeting the guests with smile and ensure their satisfactions Assisting them throughout their stay Helping the fod attendant/waiters when n e e d e d