10+ Years in Customer Service Technical Support | Caregiver NC II
Metro Manila
I am a dedicated professional with over 10 years of experience delivering exceptional customer service and technical support in fast-paced environments. Throughout my career, I have built a reputation for empathy, problem-solving, and creating positive experiences through clear communication and genuine care. As a TESDA NC II Certified Caregiver, I have expanded my expertise to provide compassionate, person-centered care while ensuring safety, dignity, and well-being. I am passionate about helping others, quick to adapt, and committed to making a meaningful difference in every role I take on. I am currently seeking opportunities where I can combine my customer service excellence with my caregiving skills to support individuals, families, and organizations with professionalism and compassion.
The VA BAR, internship
Aug 2025 to Sep 2025
A student intern at VA Bar, where I am gaining hands-on experience in the Virtual Assistant industry. My focus areas include social media management, lead generation, content creation, administrative support, and email marketing. Through this role, I am developing strong organizational, communication, and digital skills to prepare for a future career as a Virtual Assistant. What You’ll Gain Hands-on experience in the virtual assistance industry. Training and mentorship from experienced VAs at VA Bar. Exposure to business tools and client service practices. Certificate of Internship Completion (with performance feedback). Opportunity for future employment.
SSM in Partnership with MHR, full_time
Aug 2024 to May 2025
Recruitment Manager (BPO CLIENT) Core Role: Leads the recruitment strategy and execution to support the BPO’s high-volume hiring needs, ensuring the right talent is acquired quickly and effectively. Team Leader/Recruiter Core Role: Supervises a team of agents to meet performance goals while maintaining a high-quality customer experience. Branch Owner Core Role: Oversees the overall performance of a BPO branch, balancing client needs, employee performance, and profitability.
TPG Telecom, full_time
Nov 2022 to May 2024
Technical Support Representative / Helpdesk Support / Customer Experience Support Provide first-level technical support via phone and email for issues like internet setup, VoIP, home phone, and wireless connectivity. Lodge support tickets, escalate unresolved issues, and follow operational procedures while keeping accurate records and updating customers promptly. In some roles—especially within enterprise contexts—support encompasses onboarding, provisioning, fault troubleshooting, billing, and coordinating with internal teams such as Billing, Sales, or Finance.
TTEC, full_time
Sep 2019 to Nov 2024
Customer Service Consultant (Telstra Account) Non-technical support, billing, account inquiries, order handling, and upselling. Sales Support / Consultant Reinforce product knowledge, suggest upgrades, and drive cross-sell within service interactions. Technical Support Representative Basic troubleshooting, guiding through self-help tools, and simple fault resolution.
Concentrix Limited Company, full_time
May 2015 to Jul 2019
🔹 Customer Support Representative (CSR) Handle general inquiries (product usage, billing, troubleshooting). Provide chat, email, or phone support for Google users. Ensure first-contact resolution and maintain high CSAT (Customer Satisfaction). 🔹 Product/Technical Support Specialist Offer more specialized support for products like Google Play and Gmail. Walk customers through setup, troubleshooting, and optimization. Assist with account recovery, password resets, and access issues. 🔹Financial Support Roles (Google Account) Assist customers with billing disputes, refunds, invoices, and subscription management (Google Ads, Cloud, YouTube, Play Store). Guide clients on payment methods, failed transactions, and account charges.
Convergys, full_time
Jan 2011 to May 2015
Sales Support – Globe Telecom (Business Account) Core Role: Assists Globe’s corporate/business clients with sales-related inquiries, order processing, and account management. Admin Tier 2 Support Escalation -Handle escalated tickets from frontline agents regarding network, billing discrepancies, or provisioning delays.