Customer Service Professional | Virtual Assistant Trainee
Negros Oriental
I am a customer service professional with nearly three years of BPO experience in restaurant order-taking, customer inquiries, payment processing, and assisting customers with their concerns. I also gained experience mentoring new hires, helping them understand work processes and meet service standards. Through my experience, I have developed strong communication, patience, adaptability, attention to detail, and multitasking skills. I am comfortable learning new processes, following instructions, and working with a team to achieve goals. I am currently looking to expand my skills and explore opportunities in virtual assistance, customer support, and administrative tasks. Although I am still developing my experience in virtual assistance, I am eager to learn new tools, improve my skills, and provide reliable support to clients. I value professionalism, continuous learning, and delivering quality work. I am committed to doing my best, communicating clearly, and completing assigned tasks responsibly.
Wonders.Corp, full_time
Jul 2022 to Dec 2024
Handled customer calls for a restaurant order-taking account, assisting with food orders, customer inquiries, and special requests. Processed card payments and followed established procedures when handling customer concerns. Escalated complaints to the appropriate management team in accordance with company policies. Supported new hires during their transition to operations by explaining processes, answering questions, and reinforcing service standards. Developed strong communication, patience, adaptability, multitasking, and problem-solving skills in a fast-paced BPO environment.