Customer Support Specialist
Negros Occidental
I’ve handled support across every channel—email, live chat, phone, and SMS. I routinely managed 70 to 120+ email inquiries daily using tools like Zendesk and Gorgias, maintaining top-tier CSAT scores while handling everything from refunds and order tracking to real-time SMS support. Earlier in my career, my focus on fast problem-solving earned me site-wide recognition as the Advocacy & Resolution Champion for single-call resolutions, along with the Buzz Retractors Award for turning dissatisfied customers into loyal brand advocates. Additionally, my work as a SaaS Collections Specialist and Fintech Dispute Specialist developed my ability to handle sensitive financial inquiries, chargebacks, and account workflows with accuracy. I pride myself on being adaptable, tech-savvy, and genuine about helping customers.
Ubiquity, full_time
Feb 2026 to May 2026
Assist customers by addressing inquiries, resolving concerns, and providing accurate information through various communication channels.