Customer service/ Virtual Assistant
South Cotabato, General Santos, Philippines
I am dedicated and friendly customer service representative with experience in inbound, outbound calls as well as ticketing support. I help business to provide excellent customers service by resolving issues quickly, professionally, and with personal touch. I am skilled in CRM tools like (Zendesk, salesforces, compass) managing tickets, handling complaints and maintaining customers satisfaction. I am reliable, detail-oriented and available long-term projects. I would love opportunity to help your business deliver top-notch support to your customers.
Everise Philippines, contract
Sep 2024 to Feb 2025
Handled inbound calls and member inquiries regarding healthcare concerns, benefits, and coverage. • Assisted members with prescription refill requests and medication-related concerns. • Coordinated directly with pharmacists to resolve medication order issues and delays. • Checked prior authorization status and coverage details to support member inquiries. • Explained available benefit and coverage information clearly using approved resources. • Documented all interactions and resolutions accurately in the system.
Telus Digital Philippines, full_time
Feb 2023 to Jan 2024
Handled inbound calls and support tickets for customer concerns. • Assisted customers with diagnostic sample and DNA test kit status and processing updates. • Monitored kit orders from placement through delivery and processing. • Resolved billing, refund, replacement, and order-related concerns. • Processed customer requests through the ticketing system and provided clear updates and follow-ups. • Maintained accurate documentation of customer interactions and case resolutions.
Alorica Philippines, contract
Jul 2022 to Jan 2023
Handled inbound customer calls regarding orders, products, and account concerns. • Assisted customers with order placement, modifications, tracking, and status updates. • Processed refunds and replacements for missing or damaged items. • Verified customer information and order details before processing requests. • Documented customer interactions and resolutions accurately. • Escalated complex issues when necessary while maintaining a positive customer experience.
Carelon Global Solution , full_time
Apr 2015 to Feb 2026
Managed inbound and outbound healthcare member calls, addressing eligibility and benefits questions. • Scheduled primary care and wellness check-up appointments and coordinated with members' PCPs. • Provided appointment reminders and encouraged members to complete preventive screenings and wellness visits. • Verified member demographic information, eligibility, and coverage details. • Documented call outcomes, member concerns, and follow-up actions accurately in the CRM system. • Followed company procedures when handling sensitive member information.