Sarah M.

Customer Service/Admin Assistant/Billing/ Bookkeeping

Cagayan

Overview

I have experience in Customer Service in BPO companies, I also have experience as Admin Assistant and was promoted as Billing and Collection Specialist. I also have National Certificate III and attended trainings for Bookkeeping. I have dedication and eagerness in learning and developing my skills for the better service I can give for the company.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Email Support
• Complaint Resolution
• Call Center Operations
• Quality Assurance
• Technical Support
• BPO Operations

Work History

• Administrative Assistant/ Billing and Collection Specialist

  Brixton Place/ DMCI Residences, full_time

  Feb 2023 to Jul 2024

  I assist customers or residents in the condominium with their move-in and move-out requirements and process their paperwork for billing. After 6 months, I was promoted to Billing and Collection Specialist. I do reconciliation on their billing accounts. I also process the monthly billing of each unit in the building or residence. I address concerns via email and phone calls. I also update customers on delayed payments, sending notices to units that haven't paid their bills. I also make Billing Adjustment Report and send the paperwork to the Accounting Team for adjustments.

• Customer Service Representative/ Technical Support Representative

  Convergys, full_time

  Oct 2015 to May 2016

  I'm a Customer Service and Technical Support Representative for a Telco Account. We also do sales sometimes because we do not do hard selling.