Chat Support/ Email Management/ Data Entry/ Product listing
Negros Occidental
Hello! I'm a dedicated and reliable Virtual Assistant and Customer Support Professional with experience in handling inbound and outbound calls, appointment setting, lead generation, email communication, and administrative tasks. I take pride in providing excellent customer service while maintaining professionalism, efficiency, and attention to detail. I have experience communicating with clients, managing follow-ups, scheduling callbacks, and ensuring every interaction is handled with care. I'm a fast learner, highly organized, and comfortable using various communication and productivity tools to help businesses stay efficient. What sets me apart is my strong work ethic, adaptability, and commitment to delivering high-quality results. I value clear communication, meeting deadlines, and building long-term relationships with clients based on trust and reliability. If you're looking for someone who is dependable, proactive, and dedicated to helping your business grow, I'd be happy to work with you. I look forward to contributing to your team's success.
Diligent Recovery, part_time
Apr 2023 to May 2026
Prepared daily and weekly reports. • Updated collection records accurately. • Maintained customer documentation. • Assisted in payment recovery tracking. • Performed data entry and administrative support.
Sheds For Less Direct, full_time
Apr 2018 to May 2026
Assisted customers through phone, email, and live chat. • Processed customer orders and payments accurately. • Managed order tracking and shipment updates. • Handled refunds, returns, and customer concerns. • Updated product listings and inventory. • Coordinated with suppliers and shipping partners. • Resolved customer issues while maintaining excellent customer service.
Kit Superstore, part_time
Feb 2017 to Feb 2026
• Assisted customers through phone, email, and live chat. • Processed customer orders and payments accurately. • Managed order tracking and shipment updates. • Handled refunds, returns, and customer concerns. • Updated product listings and inventory. • Coordinated with suppliers and shipping partners. • Resolved customer issues while maintaining excellent customer service.