👉 Virtual Assistant | Customer Support, Admin CRM
Nueva Ecija, General Mamerto Natividad, Philippines
I’m a reliable and detail-oriented Virtual Assistant with 3+ years of experience in customer service, technical support, and administrative support. I’ve worked with both B2B and e-commerce customers, handling email, chat, and phone support while maintaining accurate records and providing professional, timely assistance. My experience includes customer support, CRM management, data entry, email management, order processing, billing support, technical troubleshooting, and general administrative tasks. I’m comfortable working with tools such as Salesforce, Microsoft Office, Google Workspace, Outlook, Gmail, Slack, and Microsoft Teams. I’m organized, adaptable, and easy to work with. I take pride in being responsive, following processes carefully, and making sure tasks are completed accurately and on time. I’m currently looking for a remote opportunity where I can support a business with customer service, administrative, CRM, and day-to-day virtual assistance.
Independent Contractor, contract
Jan 2026 to Present
Reviewed and annotated video content according to project guidelines, ensuring accurate labeling and consistent data quality. Performed detailed quality checks to identify annotation errors, inconsistencies, and missing information while meeting project accuracy and productivity requirements. Reviewed video clips and applied accurate annotations based on established project guidelines. Performed quality checks to identify incorrect, incomplete, or inconsistent annotations. Verified data accuracy and maintained consistency across assigned video samples. Followed detailed instructions and quality standards while handling repetitive, high-volume tasks. Reported unclear cases and potential annotation issues for review and resolution. Maintained strong attention to detail while meeting productivity and accuracy targets.
Freelance/Independent Virtual Assistant Project, freelance
Jan 2025 to Jun 2025
Managed and organized email inboxes, prioritized messages, drafted professional responses, handled follow-ups, and maintained accurate records to ensure timely and efficient communication.
Concentrix – Iron Mountain Account (Remote), full_time
Mar 2023 to Oct 2024
Provided B2B customer support for account, billing, and service-related concerns through email and outbound communication. Managed customer records, invoices, and account updates while ensuring accurate documentation and timely resolution. Managed email and outbound customer support, resolving account, billing, and service inquiries professionally and efficiently. Processed invoices, account updates, and customer information using Salesforce and ERP systems. Maintained accurate customer records and documentation to support smooth account management and follow-up. Coordinated timely resolutions by researching account details and working within established processes and service standards. Built positive customer relationships through clear communication, attention to detail, and consistent follow-through. Handled sensitive business and account information while maintaining accuracy, confidentiality, and compliance with company procedures.
Sutherland – Amazon Account , full_time
Feb 2021 to Dec 2022
Provided customer service and technical support for Amazon accounts, handling high-volume interactions related to orders, accounts, devices, and technical issues. Combined strong customer service skills with structured troubleshooting and problem-solving to resolve issues efficiently while maintaining quality, compliance, and customer satisfaction. Handled high-volume customer inquiries regarding orders, accounts, devices, and services via phone and digital support channels. Provided step-by-step technical troubleshooting to identify and resolve device, account, and service-related issues. Assisted customers with order concerns, account updates, product information, and technical issues while maintaining a professional customer experience. Used effective problem-solving and active listening to identify customer needs and provide appropriate resolutions. Maintained accurate customer records and followed established processes for documentation and issue resolution. Consistently met quality, compliance, productivity, and customer satisfaction standards in a fast-paced support environment. Recognized as a top-performing associate for delivering high-quality service and contributing to strong first-contact resolution. Adapted between customer service and technical support responsibilities based on the customer's concern and required resolution.