Senior Fraud and Claims Representative
Philippines
Dedicated and results-driven customer service and banking professional with extensive experience in fraud investigation, claims processing, and consumer credit card services for top U.S. banks. Highly skilled in online fraud resolution, dispute processing, and customer support via phone, email, and live chat. Fast learner, detail-oriented, and motivated Virtual Assistant with strong analytical and communication skills.
Wells Fargo IS, full_time
Jun 2021 to Aug 2025
Processed Signature Claims, Dual Claims, and Cedars claims • Handled dispute transactions and online fraud cases • Investigated online fraud and identity theft cases • Analyzed evidence, conducted interviews, and reviewed records • Implemented measures to prevent further financial loss