Rafael B.

Customer Service Representative

Philippines

Overview

I was able to work at Alorica Cebu City, Philippines, in which I developed my communication skills. There, I encountered different kinds of customer. This allowed me to have a clear view of customer needs and complaints. I was also able to develop my technical skills by using different types of tools.

Skills and Tools

• ChatGPT
• Gmail
• Zoom
• Microsoft PowerPoint
• Microsoft Teams
• Microsoft 365
• Google Meet
• Google Sheets Advanced
• Customer Support
• Customer Success

Work History

• Customer Service Representative

  Alorica

  Jun 2025 to Dec 2026

  I handled complaints and requests of the customers.