Virtual Assistant | Shopify Gorgias Specialist
Metro Manila
I help eCommerce brands, entrepreneurs, healthcare professionals, and online coaches create exceptional customer experiences that increase customer satisfaction, strengthen loyalty, and support long-term business growth. With experience in Shopify, Gorgias, and multi-channel customer support, I understand that every customer interaction is an opportunity to build trust and reinforce a brand's reputation. My focus is not just on resolving issues, but on creating positive experiences that keep customers coming back. Throughout my career, I have successfully managed high volumes of customer inquiries across Shopify, Amazon, Wayfair, Costco, and other support channels while maintaining quality service and professionalism. I have extensive experience processing refunds, cancellations, replacements, warranty claims, and handling order fulfillment and order management. I also assist customers with tracking their orders, resolving shipping concerns, and ensuring they receive timely and accurate updates throughout their purchasing journey. By combining strong problem-solving skills with a customer-first approach, I help businesses improve operational efficiency, retain customers, protect revenue, and maintain a positive brand reputation. Before transitioning into virtual assistance and customer support, I built a strong foundation in sales while handling the AT&T Mobility account at VXI. This experience taught me how to build rapport, handle objections, understand customer needs, and communicate value effectively. These skills continue to help me provide customer support that is both service-driven and business-focused.
VXI, full_time
Aug 2020 to Mar 2022
Sales Rockstar Awardee recognized for consistently exceeding sales goals while delivering exceptional customer service. As a Senior Customer Service Associate, I built strong customer relationships, handled escalations, maintained high customer satisfaction, and demonstrated excellent communication, problem-solving, and sales skills in a fast-paced environment.