Healthcare Virtual Assistant | Scheduling Insurance Verification
Rizal
I help healthcare teams stay organized while making patients feel heard and supported. Since 2022, I have supported US behavioral health and primary care teams with patient intake, appointment scheduling, telehealth coordination, insurance verification, prior authorization follow-ups, prescription refill coordination, and medical records requests. My experience includes working with athenahealth, Epic, and Oracle Health (Cerner), along with Google Workspace for day-to-day administrative support. I understand the importance of protecting patient information and following HIPAA-compliant workflows. My customer service background helps me communicate patiently and clearly with patients, families, providers, and pharmacies. I bring a warm, detail-focused approach to follow-ups, documentation, and keeping tasks moving. If you need dependable support with patient coordination and healthcare administration, I'd welcome the opportunity to learn about your team's needs.
US Behavioral Health and Primary Care Clinic, contract
Jun 2022 to Oct 2026
Supported patients, families, clinicians, pharmacies, and referral sources through phone and email communication. Coordinated patient intake, therapy, psychiatry, medication-management, and telehealth appointments while keeping provider schedules organized. Verified insurance eligibility, supported prior authorization requests, and coordinated prescription refill follow-ups between patients, providers, and pharmacies. Processed medical records and release-of-information requests through email, fax, and EMR systems, following privacy and HIPAA-compliant workflows. Managed appointment reminders, attendance outreach, and follow-up trackers to help patients stay connected with care.