Virtual Assistant | Scheduling, CRM Administrative Support
Metro Manila
1. As a Virtual Assistant working as Administrative and Customer Service Support, I managed incoming customer calls and inquiries, coordinated service scheduling, addressed customer concerns, followed up on outstanding accounts receivable, secured new customer sign-ups, and re-engaged former clients to regain their business. I supported revenue collection, customer retention, account management, and efficient daily operations through effective communication, scheduling, and administrative coordination. 2. As a Virtual Assistant working as Patient Care Coordinator, I am responsible for the end-to-end management of doctor-patient appointments. This includes scheduling and confirming consultations via video conferencing and phone call. 3. As a subject matter expert, I assisted other customer care associates to provide the best solutions for their clients and handle objections remarkably. 4. As a trainer, I prepared and equipped new hires with the required knowledge and skills before taking their first call and as a supervisor, I took escalated calls and led the team to meet and exceed their client expectations.
Colorado Sleep Institute, full_time
Jun 2026 to Nov 2026
• Orchestrated the end-to-end scheduling process for a US-based sleep clinic, coordinating 30+ daily patient appointments via phone and video to minimize scheduling conflicts and reduce no-show rates.
Finley Pest Control, full_time
Jan 2026 to Oct 2026
• Managed incoming customer calls, service inquiries, appointment scheduling, customer account updates, accounts receivable, and overdue payment follow-ups. Supported new customer acquisition, service plan enrollment, and customer win-back initiatives using FieldRoutes for service management and MicroSIP for call handling.
Iqor, full_time
Jul 2019 to May 2022
• Consistent top agent, all KPI targets are met and exceeded and was then promoted as subject matter expert • Answered an average of 40 customer calls per day and provided first call resolution to client inquiries on technical issues by using active listening skills and thorough knowledge of company products/service. • Assisted customer care associates as floor support.
Sitel Philippines, full_time
Jun 2018 to Jun 2019
• Answered an average 100 customer calls per cancelled flights including rerouting and booking inquiries.
Concentrix, full_time
Nov 2016 to Jun 2018
• Facilitated a training class as a trainer, conducted coaching and mentoring to prepare agents to take calls. • Took over escalated calls and assisted customer care associates.