Virtual Assistant | Customer Support Representative
Metro Manila, Quezon City, Philippines
I’m Jerome De Castro, a results driven Virtual Assistant and Sales Development Representative with experience in real estate, customer service, and housing coordination. I specialize in lead generation, cold calling, appointment setting, lead qualification, customer communication, CRM management, property research, and administrative support. I’ve worked with clients and businesses across different industries, helping manage leads, understand customer needs, resolve concerns, and keep daily operations organized. What sets me apart is my combination of sales and customer service experience. I don’t just focus on making calls or completing tasks. I focus on understanding the client, asking the right questions, following up consistently, and making sure every opportunity is properly handled. I’m a reliable, adaptable, and proactive professional who can work independently while staying focused on results. Whether you need someone to generate and qualify leads, manage your CRM, communicate with customers, conduct research, or support your day-to-day operations. My goal is simple: to become a dependable extension of your business and make your workload easier while helping you achieve your goals.
BridgeKey Housing Solution, full_time
Sep 2025 to Present
Engage inbound leads immediately, converting inquiries into live calls and scheduled discovery calls while conducting structured conversations to assess client needs and urgency. Qualified or disqualified leads decisively to maintain consistent pipeline movement, handled objections in real time, and guided prospects toward clear next steps. Maintained persistent follow-ups across calls, email, and messaging until resolution or closure, while managing CRM updates in real time to ensure accurate pipeline tracking and next actions. Supported business growth through proactive client outreach and sales conversations, performed market analysis to source and evaluate properties.
KeyFlex Ventures, contract
Jun 2025 to Sep 2025
Worked as a Housing Coordinator and Sales Associate, supporting insurance companies in securing suitable housing for their clients, particularly those displaced by flooding and other calamities. Communicated directly with clients to understand their immediate needs, preferences, and urgency, ensuring appropriate housing solutions were identified quickly. Conducted market analysis to source and evaluate properties aligned with client requirements, while coordinating closely with partners to deliver timely and reliable placements.
Rocket Station Inc., full_time
Jan 2023 to Sep 2023
Worked as a Virtual Assistant supporting real estate operations, handling cold calling and appointment setting while following structured call flows and addressing questions and objections effectively. Assessed seller motivation during conversations and accurately entered lead data into Podio CRM. Provided administrative support by sourcing leads, performing skip tracing, and conducting property research including comparative market analysis. Created and maintained basic spreadsheets using Google Sheets to organize data and support daily operations.