Virtual Assistant | Sales Advisor | Customer Service VA | QA
Pampanga
I am Christian Jake Nery, a professional with over eight years of experience in customer service, sales, virtual assistance, community management, and quality assurance. I have worked with clients across the telecommunications, food delivery, and cryptocurrency industries, handling customer concerns through voice, email, chat, and social media. As a Quality Assurance Specialist, I focus on evaluating performance, identifying improvement opportunities, and providing actionable feedback to enhance service quality and customer satisfaction. I bring strong communication, analytical, and problem-solving skills, along with a commitment to professionalism, efficiency, and continuous improvement.