E-commerce Customer Support VA
Metro Manila
I help e-commerce businesses deliver excellent customer support by managing customer inquiries, resolving order-related concerns, and keeping support operations organized across multiple channels. Currently supporting a UK-based online retailer, I handle 100+ customer emails daily across three shared inboxes while managing inbound phone support, Zendesk live chat, Facebook and Instagram messages, and customer cases through Amazon Seller Central and eBay Seller Hub. I also assist with order management, delivery follow-ups, returns, refunds, claims, and warehouse coordination to ensure a smooth post-purchase experience. Services I can provide: - Customer email and shared inbox management - Phone support, callbacks, and live chat - Order management and delivery follow-ups - Returns, refunds, claims, and post-purchase support - Facebook and Instagram customer support - Amazon and eBay customer service - Warehouse coordination and order tracking Tools I use: Zendesk, Monday.com, Visualsoft, Amazon Seller Central, eBay Seller Hub, Stripe, Vonage, Microsoft Office, Gmail, Microsoft Teams, and Facebook Business Suite. Before transitioning to e-commerce support, I worked at Concentrix, where I strengthened my communication, phone support, problem-solving, and case documentation skills in a fast-paced customer service environment. I am based in the Philippines and am available to work US, UK, and Australian business hours, including overnight Philippine shifts. I am open to full-time, part-time, freelance, and flexible remote opportunities. If you're looking for a dependable e-commerce customer support specialist who can provide responsive, organized, and customer-focused support, I'd be happy to discuss how I can help your business grow.
Philippine Global Retail, full_time
Aug 2026 to Present
Deliver multi-channel support across phone, email, live chat, Facebook, Instagram, Amazon, and eBay, handling 100+ emails and 10+ calls daily. Resolve order issues, returns, refunds, claims, and escalations while coordinating with courier partners and warehouse teams. Manage Zendesk tickets and Monday.com workflows to ensure timely issue resolution and SLA compliance. Support customer retention through accurate, professional communication across multiple channels.