Customer Service Representative Chat Support
Bulacan, Balagtas, Philippines
I am a motivated and hardworking individual with strong communication, organizational, and problem-solving skills. I am confident, adaptable, and eager to apply my knowledge and abilities in a professional environment. I am committed to continuous learning, personal growth, and contributing positively to the success of the organization.
Confiedntial, full_time
Nov 2023 to Aug 2026
Provided customer support through live chat for general account and service related concerns. Assisted customers with account information, login issues, billing questions, and basic troubleshooting. Verified customer information and followed standard account security procedures. Resolved common customer concerns by following established processes and guidelines. Escalated complex or unresolved issues to the appropriate department. Documented customer interactions and updated account records accurately. Handled multiple chat conversations while maintaining professionalism and response quality. Provided clear information about services, account policies, and available options. Maintained customer satisfaction by responding promptly and professionally. Followed company policies, quality standards, and data privacy procedures
Confidential, full_time
Feb 2019 to Sep 2023
Email Management Calendar Management Managed product listings, including updating product titles, descriptions, prices, and inventory. Processed and monitored customer orders from placement to fulfillment. Responded to customer inquiries regarding orders, products, shipping, and returns. Tracked shipments and provided customers with order status updates. Assisted with refunds, returns, cancellations, and basic order concerns. Updated spreadsheets and maintained accurate order and customer records. Coordinated with suppliers, fulfillment teams, and shipping providers when needed. Monitored product availability and reported out-of-stock items. Assisted with basic administrative and data-entry tasks related to e commerce operations.