General Virtual Assistant | Customer Service & Analyst
Ilocos Norte
Entry-level Virtual Assistant with a strong background in customer service and administrative support. Skilled in email management, data entry, online research, document preparation, and working with Microsoft Office, Google Workspace, and various online tools. A reliable, detail-oriented, and fast learner who is eager to support clients, learn new processes, and grow in a long-term remote role.
Accenture Inc Philippines, full_time
Apr 2026 to Jul 2026
• Handled 20+ customer inquiries daily while maintaining a 90% quality score. • Assisted customers with insurance claim inquiries, documentation, and claim-related concerns. • Reviewed customer information and insurance documentation to ensure accuracy and completeness. • Processed claim information while meeting productivity, quality, and accuracy targets. • Maintained accurate customer and claim records while following established insurance procedures.
Accenture Inc Philippines, full_time
Jan 2026 to Mar 2026
Used QUIC 2.0 and iSuite to access, extract, and process business application information for insurance quoting. • Reviewed business applications and extracted relevant information required for the underwriting and quoting process. • Organized and verified application data to ensure information was accurate and complete before being used for insurance quotes. • Assisted in preparing business application information for commercial insurance quote processing. • Identified missing, inconsistent, or incomplete information during application review and ensured details were properly documented. • Navigated multiple insurance systems and databases to research and retrieve application information efficiently. • Maintained a high level of attention to detail when handling sensitive customer and business information. • Followed established underwriting and insurance processing procedures to support accurate and timely quote preparation. • Managed multiple applications while maintaining productivity, accuracy, and turnaroundtime expectations. • Adapted quickly to insurance-specific systems, workflows, and processes in a remote work environment.
Accenture Inc Philippines, full_time
Mar 2025 to Dec 2025
• Build Power BI dashboard tracking CSAT, respond time, and resolution trends • Improved technical handling skills for a specific product to improve handling time and reduce transfer rate across the project • • Coached and mentored agents to improve quality scores, customer satisfaction, and first-call resolution. • Daily calibration for 3-day resolution reports and improvements of outliers of the team • Attendance tracking and Daily resolution reports and improvements of outliers of the team. • Daily huddles prior and after shift
WNS philippines, full_time
Apr 2021 to Present
Assisting customers with flight, hotel, car rental, and vacation bookings. • Modifying or canceling reservations. • Handling travel disruptions such as delays, cancellations, and missed connections. • Explaining travel policies, rewards points, and redemption options. • Processing refunds and travel credits when applicable. • Coordinating with airlines, hotels, and other travel providers. • Providing high-quality customer service over the phone. • Documenting customer interactions and following company procedures