CSR | RESULTSCX
Isabela
Hi! I’m Camille, a customer service and virtual support professional with experience in appointment scheduling, client communication, and administrative support. In my previous role with Serenity Esthetics Spa, I managed appointment confirmations and client communications across 14 spa locations in the U.S. and Canada. I consistently handled 100+ appointments daily and made 100+ outbound calls per shift while assisting clients with scheduling, rescheduling, and appointment-related concerns. I’m skilled in customer service, communication, time management, organization, multitasking, and maintaining accurate records. I also have hands-on experience with GoHighLevel (GHL), RingCentral, Hubstaff, Microsoft Excel, and Google Sheets. What sets me apart is my ability to stay organized and professional even when handling a high volume of clients and tasks. I’m dependable, detail-oriented, and committed to providing a positive client experience while helping businesses stay organized and efficient. I’d love the opportunity to support your business and help deliver excellent service to your clients.
Serenity Esthetics Spa USA, full_time
Feb 2025 to Nov 2025
Responsibilities -Managed appointment confirmations through phone calls, SMS, and email for multiple spa locations. -Confirmed, rescheduled, and updated client appointments based on spa policies and availability. -Handled 100+ outbound calls per shift to ensure clients were reminded and confirmed for their appointments. -Managed appointment scheduling and client communication for 14 spa locations across the U.S. and Canada. -Assisted clients with appointment-related concerns and provided professional customer service. -Used GoHighLevel (GHL), RingCentral, and Hubstaff to manage communications, scheduling, and work activities. -Maintained accurate appointment records and followed company policies for cancellations and rescheduling. Achievements -Confirmed 100+ appointments daily, helping reduce no-shows and maintain efficient spa schedules. -Successfully managed appointment confirmations for 14 spa locations simultaneously. -Handled 100+ outbound calls per shift while maintaining professional and customer-focused communication. -Demonstrated strong time management by handling a high volume of appointments and client inquiries across multiple locations. -Consistently supported smooth daily operations by keeping appointment schedules updated and clients properly informed.
ResultsCX, contract
Nov 2024 to Feb 2025
Responsibilities -Provided professional customer service through phone support. -Verified customer information and assisted with account- and benefit-related concerns. -Explained available benefits, procedures, and account information clearly to customers. - Resolved customer concerns by following company policies and established procedures. - Handled multiple customer concerns efficiently while maintaining a positive and professional experience. Achievements -Developed strong customer service, communication, problem-solving, and active listening skills in a high-volume BPO environment. -Gained experience handling sensitive customer information while maintaining professionalism and accuracy. -Successfully adapted to a fast-paced customer service environment and consistently followed established processes and guidelines.