Virtual Assistant
Metro Manila
I help businesses build professional, responsive, and organized online communities through social media moderation, customer communication, and virtual support. With 10+ years of BPO experience, I bring strong skills in communication management, reporting, team coordination, and handling high-volume interactions with professionalism and attention to detail. I can support your business with social media moderation, inbox management, community engagement, content scheduling assistance, reporting, and operational support. I'm proficient with tools like Canva, ClickUp, Trello, Asana, Google Workspace, Microsoft Office, Zoom, and Microsoft Teams. I believe effective moderation goes beyond responding to comments—it's about protecting your brand reputation, enhancing customer experience, and fostering meaningful engagement. If you're looking for a reliable and organized Virtual Assistant to support your business remotely, I'd love to connect.
Concentrix, full_time
Sep 2022 to Mar 2026
• Managed real-time staffing, scheduling, and workforce allocation to support daily operational requirements. • Prepared hourly and day-after performance reports to assist Operations and Planning teams in decision-making. • Monitored agent adherence, staffing levels, and account performance to maintain service efficiency. • Coordinated with Team Leaders, Operations Managers, and Directors regarding staffing concerns and operational updates. • Handled leave approvals and staffing adjustments while maintaining business coverage and operational productivity.
Hinduja Global Services, full_time
Oct 2020 to Sep 2022
• Handled inbound inquiries regarding dental coverage and claims. • Resolved customer concerns accurately while maintaining service quality. • Managed high-volume calls with professionalism and efficiency.
Stream Global Services, full_time
May 2012 to Sep 2013
• Managed outbound dialer campaigns, uploads/downloads, and campaign reporting for daily operations. • Analyzed dialer performance data and resolved operational issues to improve efficiency. • Generated payment and campaign reports to support operational monitoring and business reporting. • Coordinated with internal teams regarding campaign setup, staffing alignment, and reporting requirements. • Maintained accurate data handling and reporting processes for operational support.
Stream Global Services, full_time
Sep 2010 to May 20212
• Managed outbound dialer campaigns, uploads/downloads, and campaign reporting for daily operations. • Analyzed dialer performance data and resolved operational issues to improve efficiency. • Generated payment and campaign reports to support operational monitoring and business reporting. • Coordinated with internal teams regarding campaign setup, staffing alignment, and reporting requirements. • Maintained accurate data handling and reporting processes for operational support.