Administrative Assistant | Healthcare Virtual Assistant
Davao del Sur
Detail-oriented Administrative Assistant with 3-5 years of experience supporting busy healthcare practices and professionals remotely. I specialize in managing day-to-day administrative operations, including email correspondence, document preparation, and delivering responsive, friendly customer service to patients and clients. I'm skilled at keeping things organized behind the scenes so providers can focus on what matters most — patient care. Whether it's handling inboxes, drafting and formatting documents, or being the first point of contact for client inquiries, I bring reliability, discretion, and a calm, professional approach to every task. What sets me apart is my ability to adapt quickly to new systems and workflows, strong written communication skills, and a genuine commitment to making my clients' work lives easier. Let's connect to see how I can support your practice or business.
LAVA Automation, contract
Apr 2026 to Aug 2026
Followed up on client payments (mortgage accounts) via email, text, and calls; handled inbound calls primarily to transfer clients to the appropriate agents; work was primarily non-voice/back-office despite occasional call handling.
Transcom, full_time
Aug 2025 to Mar 2026
Provided email support for Headway, a third-party platform connecting clients with mental health providers. Handled insurance verification, claims, and billing inquiries via email.
Snapscale, full_time
Nov 2023 to May 2025
Handled insurance verification and pre-authorizations; communicated with patients by phone (inbound/outbound); managed patient records, scheduling, and rescheduling; sent surgery prep instructions; assisted with new patient intake; answered patient questions about the clinic and procedures; followed up with insurance.
VXI, full_time
Sep 2022 to Oct 2023
Provided customer support for an AT&T account, assisting customers with account-related concerns and inquiries
Teleperformance, full_time
Apr 2021 to Aug 2022
Assisted nurses and doctors with patient benefits information, insurance claims, and coverage questions. Handled patient information verification and insurance eligibility checks to support accurate healthcare service delivery.
Launchpad, full_time
Aug 2019 to Mar 2021
Offered affordable housing options to clients, guiding them through eligibility requirements including credit score checks. Coordinated with credit specialists for clients who needed credit improvement before enrollment, and supported the resulting sales process.
ADZ Feral Counseling Therapy, contract
Jan 2019 to Jul 2019
Assisted Dr. Alma in supporting children with disabilities, including preparing learning activities and materials. .
Acadsoc, part_time
May 2018 to Dec 2018
Taught English online to Chinese students across a range of age groups.