Lead Generation | Appointment Setting Specialist
Philippines
I have solid experience in lead generation, appointment setting, and customer support, working across real estate, home services, and roofing campaigns. My role has involved identifying qualified prospects, initiating outbound calls, nurturing leads, handling objections, and setting high-quality appointments that convert. I focus not just on volume, but on delivering leads that are genuinely interested and ready to move forward. I also have experience in email and customer support, including working with Booking.com, where I handled inquiries, resolved concerns, and ensured a positive customer experience. This strengthened my communication skills, attention to detail, and ability to manage clients professionally across different platforms. What makes me stand out is my strong probing skills and ability to read conversations effectively. I listen carefully, ask the right questions, and position solutions based on the client’s needs. I am results-driven, reliable, and comfortable working with targets while maintaining quality interactions. The value I bring to clients is consistency, professionalism, and revenue-focused support. I help businesses generate qualified opportunities, improve customer experience, and ultimately increase conversions and client satisfaction.
contract
Aug 2024 to Feb 2026
At Phone Staffer, I served as a Team Leader responsible for driving performance, maintaining quality standards, and ensuring the team consistently met campaign targets. Key Responsibilities: Supervised and supported a team of agents handling lead generation and appointment setting campaigns Monitored calls, provided coaching, and delivered performance feedback to improve conversion rates Tracked KPIs including contact rate, qualification rate, and booked appointments Assisted with script optimization and objection-handling strategies Ensured compliance with campaign guidelines and client expectations Motivated the team to maintain productivity and accountability Impact: Improved overall team conversion rates through structured coaching and real-time feedback Helped increase appointment quality by reinforcing proper probing and qualification techniques Strengthened team consistency and performance by implementing clear performance benchmarks Supported client satisfaction by ensuring targets were met while maintaining high call quality In this role, I developed strong leadership, performance management, and problem-solving skills, while maintaining a results-driven approach that balanced both team growth and client outcomes.