Executive Assistant | Customer Service | Administrative Support
Pangasinan, Bautista, Philippines
I am an experienced Executive Assistant with almost five years of experience supporting business operations and assisting a business owner with both professional and administrative responsibilities. Throughout my experience, I have been involved in many areas of the business, which has allowed me to develop strong skills in organization, communication, customer service, sales, operations, and administrative support. In my role, I help manage the day-to-day operations of our main office. I handle walk-in clients, assist with sales, communicate with customers and distributors, manage staff and salary-related information, monitor inventory, coordinate shipments and tracking, and make sure our daily operations run smoothly. I also prepare sales reports, inventory reports, and other reports needed to help sustain and monitor the business. I also have experience managing our online stores and social media accounts. I process and monitor online orders, make sure products are properly packed, coordinate shipments, track deliveries, and respond to inquiries from online buyers. I enjoy communicating with customers and making sure they receive proper assistance and a positive experience. As an Executive Assistant, I also manage the business owner's schedule and assist with travel arrangements, bookings, meetings, and coordination with distributors and clients. I also attend business-related events with her when needed. What I believe sets me apart is the combination of my experience. I am not only experienced in Executive Assistance, but I also have hands-on experience with customer service, sales, inventory, e-commerce, social media, staff coordination, reporting, and general business operations. This has taught me to be flexible, resourceful, and responsible, and to understand how different parts of a business work together.
Shai's D light Trading, full_time
Jan 2020 to Feb 2025
As an Executive Assistant, I provide comprehensive administrative and operational support to the business owner while helping ensure the smooth and efficient day-to-day operation of the business.
Sykes Asia Inc., full_time
Nov 2017 to Mar 2018
Provided customer service and technical support to users of an educational account through chat and online support channels. Assisted customers with account-related concerns, technical issues, and general inquiries while ensuring a positive and efficient support experience.
Tambunting Group of Companies, full_time
Aug 2016 to Nov 2017
Responsible for reviewing business processes, records, transactions, and documentation to help ensure accuracy, compliance, and proper internal controls. Worked closely with different departments to identify discrepancies, improve processes, and maintain accurate and organized records.