Medical Virtual Assistant | General Administrative | Customer Service
Negros Occidental
Dedicated Medical Virtual Assistant with over 4 years of experience supporting U.S. healthcare providers in general surgery, colorectal surgery, weight loss management, and speech-language pathology. Experienced in patient scheduling, insurance verification, prior authorizations, referral coordination, EMR/EHR management, and pre- and post-operative patient support. HIPAA-certified with strong organizational, communication, and customer service skills, committed to delivering accurate, efficient, and compassionate administrative support in remote healthcare settings.
Mochi Health, full_time
Nov 2024 to Apr 2025
Experienced Medical Virtual Assistant with over 4 years of supporting U.S. healthcare providers in general surgery, colorectal surgery, weight loss management, and speech-language pathology. Skilled in patient scheduling, insurance verification, prior authorizations, EMR/EHR management, medical documentation, and coordinating weight loss programs, including patient intake, follow-ups, medication coordination, and treatment adherence. HIPAA-certified, detail-oriented, and committed to delivering efficient administrative and patient support.
Medspecialized, full_time
Mar 2024 to Dec 2024
Dedicated Medical Virtual Assistant with over 4 years of experience supporting U.S. healthcare providers in general surgery, colorectal surgery, weight loss management, and speech-language pathology. Experienced in patient scheduling, insurance verification, prior authorizations, referral coordination, EMR/EHR management, and pre- and post-operative patient support. HIPAA-certified with strong organizational, communication, and customer service skills, committed to delivering accurate, efficient, and compassionate administrative support in remote healthcare settings.
Advanced Colon Care, part_time
Mar 2023 to Jul 2024
Experienced Medical Virtual Assistant with over 4 years of supporting U.S. healthcare practices in general surgery, colorectal surgery, weight loss management, and speech-language pathology. Skilled in patient scheduling, insurance verification, prior authorizations, referral management, EMR/EHR documentation, medical records management, and pre- and post-operative patient coordination. Proficient in communicating with patients, providers, and insurance companies while ensuring HIPAA compliance and delivering exceptional customer service. Highly organized, detail-oriented, and committed to improving workflow efficiency and providing compassionate patient support in fast-paced remote healthcare environments.
Concentrix, full_time
Dec 2018 to Jan 2023
Served as a Customer Service Representative and Technical Advisor for a telecommunications account, assisting customers with billing inquiries, account management, service activations, plan upgrades, and technical troubleshooting for mobile, internet, and phone services. Resolved technical issues, provided step-by-step guidance, and delivered excellent customer support while consistently meeting quality, productivity, and customer satisfaction goals.