General VA | Project Coordination | Client Relationship Management
Cebu
I’m a detail-oriented Virtual Assistant with experience in project coordination, billing operations, and client relationship management. I have a background in supporting international clients, managing schedules, handling inquiries, preparing cost estimates and invoices, and coordinating with teams to ensure smooth project delivery. I’m organized, adaptable, and comfortable using digital tools to manage daily tasks and keep operations running efficiently. I’m always willing to learn new systems and find ways to make work easier and more organized.
Civicom Pacific - MRS, full_time
Oct 2021 to Sep 2026
Supports end-to-end client projects by coordinating with the Account Manager to ensure smooth execution, accurate documentation, and timely delivery. Maintains strong client relationships by proactively addressing questions, clarifications, and project requirements. • Prepares and manages billing, invoicing, and project cost estimates, ensuring financial accuracy and on-time submission. Contributes to operational efficiency by maintaining organized records and tracking monthly deliverables. • Manages calendars and client meetings, scheduling discussions and follow-ups to align stakeholders and keep projects on track. Ensures meetings are properly documented and action items are addressed promptly. • Leads team coordination when the Account Manager is unavailable, ensuring continuity of service and consistent client support. Demonstrates reliability, initiative, and leadership in client-facing operations
Dynata Philippines Inc., full_time
Apr 2021 to Oct 2021
Coordinated cross-functional teams to ensure successful delivery of market research projects. Maintained clear communication between clients, programmers, and internal stakeholders. • Provided regular project status updates to clients, ensuring transparency and alignment on timelines. Addressed concerns promptly to support client confidence and satisfaction. • Performed data quality checks on survey responses to ensure accuracy and consistency. Helped maintain research integrity by identifying and resolving discrepancies. • Coordinated with internal programmers to verify that electronic survey platforms were fully functional. Supported smooth project execution by proactively identifying technical issues.
Concentrix, full_time
Feb 2019 to Jan 2021
Delivered technical support for Windows and Microsoft Office products, including virus removal, activation, and troubleshooting. Resolved issues efficiently while maintaining high customer satisfaction. • Supported customers in the disability community with patience, clarity, and empathy. Ensured accessibility and understanding throughout technical interactions. • Recommended appropriate Microsoft Office products based on customer needs and usage scenarios. Successfully processed sales and subscriptions during live support calls. • Managed subscription renewals and ensured proper auto-renewal setup for recurring customers. Maintained accuracy and compliance in billing-related processes.