Virtual Receptionist | Appointment Setting Client Support
Metro Manila
I am an experienced Virtual Receptionist and Appointment Setter with over three years of professional background in executive assistance, customer service, and lead generation. Skilled in handling high‑volume outbound calls (up to 500 daily), I excel at turning cold calls into warm conversations and consistently booking appointments even with hesitant leads. My strengths include clear communication, resilience, and adaptability I prepare different scripts for different scenarios, ensuring I stay effective in fast‑paced environments. I am also proficient with tools such as Salesforce, Microsoft Dynamics, MyCase, Timeslips, DocuSign, and Google Workspace, which help me stay organized and efficient. What sets me apart is my ability to combine professionalism with a personable approach, making clients feel valued while keeping operations smooth. I am fluent in English, having grown up in the U.S. for 10 years, which gives me a natural advantage in connecting with international clients.
Premium Finance Group, full_time
Aug 2024 to Aug 2026
Provided direct administrative support to the company executive, including calendar management, appointment scheduling, and client communication. Coordinated meetings and prepared professional correspondence to ensure smooth daily operations. Assisted with document handling and CRM updates (Salesforce, Microsoft Dynamics, Google Workspace), maintaining accuracy and efficiency. Recognized for strong organizational skills, professionalism, and the ability to manage multiple priorities in a fast-paced environment.
Premium Finance Group, full_time
Jul 2024 to Sep 2026
Scheduled and confirmed client appointments through high‑volume outbound calling (500+ calls/day) using Salesforce CRM, Calendly, and DocuSign. Built rapport with Leads, handled objections, and qualified leads to support the sales pipeline. Prepared contracts and maintained performance trackers with accuracy and compliance. Recognized as a Top Setter for consistently exceeding appointment targets and contributing to team success.