General Assistan|Social media manager|Graphic design
Metro Manila
Professional Overview I am a versatile and reliable Virtual Assistant with skills in General Administrative Assistance, Customer Service, Social Media Management, and Graphic Design. I am organized, detail-oriented, and committed to helping businesses stay productive, maintain strong customer relationships, and build a professional online presence. I can assist with administrative tasks, calendar and appointment management, email and message handling, customer inquiries, and day-to-day business support. I also have experience with social media management, including creating and scheduling content, writing engaging captions, responding to comments and messages, and maintaining consistent brand engagement. With my graphic design skills, I can create simple and professional social media posts, promotional materials, invitations, logos, and other visual content using tools such as Canva and CapCut. Key Skills Virtual & General Administrative Assistance Customer Service & Client Support Email & Calendar Management Appointment Setting & Scheduling Social Media Management Content Creation & Caption Writing Community Engagement Basic Graphic Design Social Media Graphics & Promotional Materials Invitations & Simple Marketing Canva & CapCut Attention to Detail & Time Management I am a fast learner, adaptable, and dependable, and I am always willing to learn new tools and processes to meet my client's needs. My goal is to provide efficient, professional, and reliable support while helping businesses save time and grow.
None, freelance
Jun 2026 to Aug 2026
Freelance Graphic Designer Responsibilities: -Created logos, posters, invitations, and promotional graphicsbased on client needs and design preferences. - Designed digital products such as social media templates, printable materials, stickers, and other creative assets. -Developed visually appealing and user-friendly designs using Canva and other design tools. -Customized designs according to different themes, occasions, and branding requirements. -Prepared designs in appropriate formats for digital use, printing, and online distribution. -Communicated with clients to understand their ideas, preferences, and revisions. -Maintained attention to detail to ensure clean, professional, and consistent designs. Achievements: -Built practical experience creating a variety of digital and print-ready designs. -Developed a versatile design portfolio covering branding, promotional materials, invitations, and digital products. -Strengthened skills in visual communication, creativity, layout, typography, and branding. -Successfully transformed client ideas into polished and visually appealing designs.
Yum Haven, freelance
Jan 2026 to Jul 2026
Freelance Social Media Manager Responsibilities: -Managed social media pages for a local business, helping maintain an active and professional online presence. -Created and scheduled engaging content for Facebook and Instagram. -Designed social media posts, promotional graphics, and marketing materials using Canva. -Wrote engaging captions and promotional content based on the brand and target audience. -Responded to customer messages, comments, inquiries, and order-related concerns. -Created promotional posts for products, special offers, and announcements. -Maintained a consistent visual style and brand presentation across social media platforms. -Monitored audience engagement and responded to customers in a timely and professional manner. -Assisted with content planning and organizing social media posts. Achievements: -Helped maintain a consistent and professional social media presence for a local business. -Increased customer engagement through creative content and timely responses. - Developed hands-on experience in social media management, content creation, customer service, and graphic design. - Improved skills in Canva, caption writing, content planning, and community engagement. -Successfully combined creative and customer service skills to support the business's online presence.
Everise, contract
Oct 2024 to Mar 2025
Customer Service Representative – Healthcare Account | Prescription Insurance Responsibilities: - Assisted members with prescription insurance and pharmacy-related concerns through phone and other support channels. -Verified member eligibility, prescription drug coverage, benefits, and plan information. - Assisted members with questions regarding prescription coverage, copays, deductibles, formularies, and medication costs. - Helped resolve concerns related to rejected or denied prescriptions and explained available coverage information. -Assisted members in understanding their prescription benefits and pharmacy options. -Coordinated with pharmacies and other appropriate departments when additional assistance was needed. - Reviewed member accounts and provided accurate information while following established procedures. -Protected confidential member information and followed healthcare privacy and security guidelines. -Documented member interactions accurately and escalated complex concerns when necessary. -Maintained professionalism and empathy when assisting members with sensitive healthcare and medication-related concerns. Achievements: -Developed strong knowledge of prescription insurance, pharmacy benefits, and member support. -Successfully handled a variety of complex prescription and insurance inquiries while maintaining accuracy. -Strengthened communication, active listening, problem-solving, and conflict-resolution skills. -Gained experience assisting members in a fast-paced healthcare environment while meeting quality and productivity standards. -Built the ability to explain complicated insurance and prescription information in a clear and easy-to-understand manner.
Concentrix, full_time
Dec 2022 to Aug 2024
Customer Service Representative – Healthcare Account Responsibilities: - Assisted healthcare providers and medical office staff with insurance-related inquiries and account concerns. -Verified patient eligibility and insurance coverage, including benefits and coverage details. - Assisted providers with claims, billing inquiries, claim status, and payment-related concerns. -Provided information regarding nsurance policies, authorizations, referrals, and coverage requirements. -Communicated with providers professionally and clearly to help resolve issues efficiently. -Navigated healthcare and insurance systems to access and update relevant information. -Maintained accurate documentation of provider interactions and followed established procedures. -Handled sensitive healthcare information while following privacy, security, and confidentiality requirements. - Escalated complex concerns to the appropriate department when necessary. -Managed multiple inquiries while maintaining accuracy, productivity, and quality standards. Achievements: -Developed strong knowledge of healthcare insurance processes and provider support. - Successfully handled complex insurance-related inquiries while maintaining professionalism and accuracy. -Strengthened communication, problem-solving, and multitasking skills in a fast-paced healthcare environment. - Built experience working with healthcare systems and handling sensitive information responsibly. -Consistently focused on providing efficient and helpful support to healthcare providers.
Telusa, full_time
Feb 2022 to Dec 2022
Customer Service Representative – Credit Card Account Responsibilities: - Handled inbound calls and assisted customers with credit card-related concerns and account inquiries. - Provided accurate information regarding account balances, payments, transactions, billing statements, credit limits, and card services. -Assisted customers with payment concerns, disputed transactions, and account-related requests while following company policies and security procedures. -Verified customer information and maintained confidentiality when handling sensitive account details. - Resolved customer concerns professionally and efficiently while maintaining a positive customer experience. -Educated customers about available credit card features, payment options, and applicable policies. -Documented customer interactions accurately in the system and ensured proper follow-up when needed. -Met daily performance standards, including quality, productivity, customer satisfaction, and attendance. Achievements: -Consistently provided professional and empathetic customer service while handling a high volume of customer inquiries. - Developed strong problem-solving, communication, and conflict-resolution skills. -Successfully handled sensitive financial concerns while maintaining accuracy and confidentiality. -Built the ability to work efficiently under pressure and meet performance targets in a fast-paced BPO environment. - Strengthened knowledge of credit card operations, financial services, and customer account management.