Talent Development Manager
Metro Manila
I am Lord Philamer Andres, a dedicated leader in Talent Development and Human Resources with extensive experience driving organizational growth, performance, and employee engagement within the financial and BPO sectors. Strategic HR Leadership: I specialize in developing and implementing HR strategies that support overarching business goals, promote a positive work environment, and align with executive vision. In my current role as Talent Development Manager at Asialink Finance Corporation, I design strategies to attract, develop, and retain top talent while overseeing leadership development and continuous learning programs utilizing Learning Management Systems. Previously, as Head of Human Resources at Cycle Financing Corporation, I partnered with senior management to deliver data-driven HR insights, manage compensation and benefits, and lead workforce planning initiatives. My leadership foundation is further strengthened by my tenure as Head of HR Operations and Senior HR Manager at Global Dominion Financing Incorporated, where I managed day-to-day HR functions, organizational development, and compliance. What distinguishes my approach is my holistic, multifaceted background. My career foundation spans frontline customer service, technical troubleshooting, and academic instruction as a college professor, which provides me with a deep, empathetic understanding of day-to-day workforce operations. This practical experience is complemented by my rigorous commitment to continuous education. I hold numerous advanced credentials, including certifications as a Certified Performance Management Professional, Certified Compensation & Benefits Professional, and a Certified Learning & Development Professional. This unique combination allows me to bridge the gap between high-level executive strategy and day-to-day operational execution, ensuring that talent development and quality assurance directly impact organizational success and the bottom line.
Asialink Finance Corporation, full_time
Feb 2026 to Jul 2026
Designs and implements strategies to attract, develop, and retain top talent, directly impacting organizational growth, employee engagement, and performance. Identifies skill gaps, create training programs, manage leadership development, and foster a culture of continuous learning. Key Responsibilities: • Strategy & Planning: Align talent development strategies with overall business goals and objectives. • Learning & Development: Create, deliver, and evaluate training initiatives (e.g., workshops, e-learning) to enhance employee competencies. • Performance & Potential: Oversee performance management processes and identify high-potential employees for leadership development and succession planning. • Onboarding: Manage employee onboarding and orientation programs to ensure smooth integration. • Needs Analysis: Conduct regular talent needs assessments to address skill gaps across departments. • Technology & Tools: Utilize Learning Management Systems (LMS) and data analytics to measure program effectiveness
Asialink Finance Corporation, full_time
Jan 2026 to Mar 2026
Key Responsibilities: Training Management Needs Assessment: Conduct Training Needs Analysis (TNA) to identify skill gaps. Program Development: Design, develop, and update training materials, strategies, and frameworks, including onboarding. Delivery & Execution: Deploy various training methods, manage training logistics, and conduct sessions. Effectiveness Measurement: Evaluate training ROI, impact on performance, and success, reporting findings to stakeholders. Budget & Resources: Manage training budgets and trainer resources. Quality Management Standard Setting: Establish and maintain quality assurance (QA) standards, procedures, and specifications. Monitoring & Auditing: Implement systems to inspect, test, and evaluate products/processes; conduct internal audits. Compliance: Ensure adherence to internal policies, and regulatory requirements (like AMLA, DPA, FRAUD Detection and Protection, Cybersecurity ). Issue Resolution: Analyze data, identify root causes of non-conformances, and implement corrective actions. Reporting: Prepare reports on quality metrics, performance, and audit findings. Cross-Functional & Leadership Duties Collaboration: Work with operations, management, and other departments to align training and quality with business goals. Coaching & Feedback: Provide performance coaching, feedback, and guidance to staff and trainers. Strategy: Drive continuous improvement initiatives, foster high-performance culture, and stay updated on best practices.
Asialink Finance Corporation, full_time
Jul 2025 to Jan 2026
Key Responsibilities: Training Program Development and Delivery: Conducting training needs assessments (TNA) to identify skill gaps and areas for improvement. Designing and developing training materials, including manuals, guides, and online resources. Delivering training programs through various methods, such as classroom sessions, online courses, or workshops. Evaluating the effectiveness of training programs through assessments, feedback, and performance tracking. Quality Assurance Management: Developing and implementing quality assurance frameworks and standards. Conducting audits and inspections to ensure adherence to quality standards and identify areas for improvement. Monitoring key performance indicators (KPIs) and quality metrics to track progress and identify trends. Collaborating with cross-functional teams to implement quality improvement initiatives. Continuous Improvement: Identifying areas for process improvement and recommending solutions. Developing and implementing strategies for continuous quality improvement. Staying up-to-date with industry best practices and emerging trends in training and quality management. Team Leadership and Collaboration: Providing guidance and mentorship to team members. Fostering a culture of continuous improvement and collaboration. Communicating effectively with stakeholders at all levels of the organization. Compliance: Ensuring compliance with relevant regulations and standards. Preparing and submitting reports on training and quality performance. Skills and Qualifications: Strong understanding of training methodologies and adult learning principles. Proficiency in developing and delivering training programs. Experience in quality assurance and quality control processes. Excellent communication, interpersonal, and presentation skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Proficiency in relevant software and tools.
Cycle Financing Corporation, full_time
Jan 2025 to Jun 2025
• Strategic HR Leadership: Develop and implement HR strategies that support the company's business goals and promote a positive work environment. Partner with senior management to provide HR insights and recommendations that drive organizational effectiveness and growth. Lead HR initiatives that enhance employee engagement, retention, and performance. • Talent Acquisition & Management: Oversee the recruitment and selection process to attract and retain top talent Develop talent management programs, including succession planning and career development, to build a strong leadership pipeline. Ensure effective onboarding and integration of new hires into the company culture. • Employee Relations and Engagement: Foster a culture of collaboration, inclusivity, and high performance by implementing employee engagement programs. Serve as a trusted advisor to management and employees on HR-related matters, addressing concerns and resolving conflicts. Drive initiatives to enhance employee satisfaction and well-being. • Compensation & Benefits: Develop and manage competitive compensation and benefits programs that attract and retain top talent. Conduct regular benchmarking and make recommendations for salary adjustments, bonuses, and incentives. Ensure compliance with labor laws and regulations related to compensation and benefits. • Performance Management & Development: Oversee the performance management process, including setting performance standards, conducting appraisals, and providing feedback. Identify training and development needs and implement programs that support employee growth and career advancement. Promote a culture of continuous learning and professional development. • HR Policy Development & Compliance: Develop, implement, and update HR policies and procedures in compliance with local labor laws and industry standards. Ensure that the organization adheres to all legal and regulatory requirements related to employment practices. Stay up-to-date with changes in labor laws and HR best practices to ensure ongoing compliance and competitiveness. • HR Analytics & Reporting: Utilize HR data and analytics to provide insights and support data-driven decision-making. Prepare and present HR reports and metrics to senior leadership, highlighting trends and areas for improvement. • Organizational Development & Change Management: Lead organizational development initiatives, including workforce planning, restructuring, and change management. Collaborate with leadership to drive cultural transformation and organizational effectiveness. • Team Leadership & Development: Lead, mentor, and develop the HR team to ensure high levels of performance and professional growth. Foster a collaborative and results-oriented HR team culture.
Global Dominion Financing Incorporated, full_time
Oct 2024 to Jan 2025
• Manage the day-to-day work of the HR department. • Develop plans to improve HR processes in the company. • Lead and support the HR team. • Ensure the company follows all relevant HR laws. • Help with hiring new employees and getting them settled into the company. • Solve problems and ensure employee satisfaction at work. • Answer questions and help employees and managers with HR issues. • Keep HR records and information confidential. • Work with other managers to ensure HR aligns with the company’s goals. • Improve HR processes to make them more effective and efficient. • Manage the day-to-day work of the HR department. • Develop plans to improve HR processes in the company. • Lead and support the HR team. • Ensure the company follows all relevant HR laws. • Help with hiring new employees and getting them into the company. • Solve problems and ensure employee satisfaction at work. • Answer questions and help employees and managers with HR issues. • Keep HR records and information confidential. • Work with other managers to ensure HR aligns with the company’s goals. • Improve HR processes to make them more effective and efficient. Skills: Corporate Communications · Human Resources (HR) · Human Resources Information Systems (HRIS) · Talent Management
Global Dominion Financing Incorporated, full_time
Dec 2023 to Oct 2024
• Clearly define and monitor the HR team’s objectives • Create and execute business policies that support a safe and healthy workplace. • Create strategies for pay and benefits • Aid and recommendations to enhance the overall hiring procedure • Organize hiring events for employees • Future career prospects for employees / succession planning. • Keep an eye on HR KPIs like cost-per-hire and turnover rates. • Evaluate spending plans for each division. • Plan educational and professional development initiatives • Make sure that employees’ requests and grievances are addressed promptly by the HR department. • Uphold HR practices that adhere to labor laws
Global Dominion Financing Incorporated, full_time
Oct 2022 to Dec 2023
LEARNING AND PERFORMANCE MANAGEMENT 1. Coordinate with respective departments on training needs analysis, design instruments and tools for data gathering and training needs analysis 2. Conduct New Employee Orientation and in-house programs as needed 3. Facilitate and coordinate employee development intervention requirements in accordance with approved 4. Training needs assessment 5. Maintain professional and technical knowledge by attending educational workshops, review professional publications, establish personal networks and participate in professional societies 6. Assist in the coordination with training providers as required 7. Prepare and coordinate Training Agreements as necessary 8. Implement and coordinate learning value assurance through surveys and/or follow through sessions 9. Maintain employee training records 10. Facilitate the implementation of performance management system for probationary employees (3rd and 5th month) TALENT ENGAGEMENT 1. Prepare engagement calendar as aligned with GDFI’s counterpart/s 2. Facilitate and coordinate Employee Engagement initiatives 3. Implement and coordinate company events evaluation through surveys and/or follow through sessions 4. Prepare and implement HR materials and/or announcements for Internal Communication OD AND ANALYTICS 1. Conduct, analyze and report exit interviews results and recommend solutions as needed across specified positions 2. Assist in the conduct of periodic surveys to measure employee satisfaction and employee engagement 3. Assist in the implementation and of succession and career development plan
Sitel Group of Companies, Incorporated, full_time
Mar 2022 to Nov 2022
Needs Assessment and Analysis - Identifies training needs through surveys, interviews, or consultations with stakeholders. Analyzes data to determine areas where learning and development can improve performance. Curriculum Design and Development - Designs and develops training curricula, materials, and online learning modules. Utilizes various learning methods, including classroom training, e-learning, and on-the-job training. Develops assessments and evaluations to measure learning effectiveness. Training Facilitation and Delivery - Facilitates training sessions, workshops, and other learning activities. Delivers training using various technologies and platforms. Provides coaching and mentorship to employees. Project Management and Coordination- Manages training projects from design to implementation. Coordinates with other departments to ensure alignment with organizational goals. Utilizes learning management systems (LMS) to deliver and track training. Continuous Improvement and Evaluation- Evaluates the effectiveness of training programs and makes recommendations for improvement. Monitors and reports on key performance indicators (KPIs) related to learning and development. Keeps abreast of emerging trends and best practices in learning and development. Other Responsibilities- Develops and maintain competency matrices. Supports managers with management development training. Assists with onboarding new employees. Work with internal and external stakeholders to identify training needs. Leads and handles a class of 15 – 25 trainees.
Inspiro Relia Inc., full_time
Oct 2020 to Mar 2022
Supervision and Guidance - Overseeing students in the absence of the teacher, aiding and support to ensure students complete assigned work. Maintaining Order and Discipline - Creating a positive and conducive learning environment by managing student behavior and keeping them engaged in their work. Addressing Student Questions - Responding to student queries and offering guidance to help them understand concepts and complete tasks. Monitoring and Reporting - Observing learner’s progress, identifying areas of concern, and reporting any issues to appropriate personnel. Assisting with Work Programs - Implementing agreed-upon work programs with individuals or groups, either in or out of the classroom. Resource Management - Preparing, developing, and deploying learning aids, materials, and equipment. Collaboration - Working with managers and senior staff to support the company’s learning objectives.
Caritas Health Shield, Inc., part_time
Sep 2020 to May 2022
Assessment- Conducting initial evaluations to understand a client's mental health needs and develop individualized treatment plans. Counseling - Providing individual, group, and family counseling sessions to address specific issues and goals. Treatment Planning - Collaborating with clients to create and implement treatment plans, which may include therapy, medication management, and support services. Crisis Intervention - Offering support and intervention in crisis situations to ensure client safety and well-being. Education and Support - Educating clients and their families about mental health conditions, coping strategies, and resources. Record Keeping - Maintaining accurate and confidential client records, including progress notes and treatment plans. Collaboration - Working with other healthcare professionals to ensure a holistic approach to care. Referral - Connecting clients with appropriate community resources, such as support groups, therapists, or specialists. Evaluation - Monitoring client progress and adjusting treatment plans as needed to achieve desired outcomes. Advocacy - Advocating for client rights and needs, both individually and within the community.
Concentrix Business Services Corporation, full_time
Jul 2016 to Aug 2020
Designing and delivering learning programs- This involves identifying training needs, developing course materials, and utilizing various methods like workshops, seminars, and e-learning. Evaluating program effectiveness- Assessing the impact of training through feedback, behavioral changes, and business results, and making improvements as needed. Managing organizational development initiatives- Includes developing and implementing OD programs, conducting climate assessments, and facilitating change management processes. Collaborating with stakeholders- Working closely with managers, department heads, and HR to align training and development efforts with organizational goals and business needs. Ensuring compliance- Managing mandatory and regulatory training requirements and ensuring adherence to company standards and policies. Supervising and mentoring staff- Providing guidance, support, and development opportunities to training and development specialists or other team members. Budget management- Overseeing the allocation and utilization of resources for training and development activities.
Impact Training and Consultancy Services, Inc., full_time
Feb 2015 to Jul 2016
Oversee Daily Operations- They ensure that all operational activities are carried out efficiently, adhering to established processes and standards. Lead and Manage Teams- This includes assigning tasks, providing guidance, and evaluating the performance of team members. Implement Operational Strategies- They develop and implement strategies to improve productivity, efficiency, and overall operational performance. Monitor and Improve Performance- They track key performance indicators (KPIs) and implement corrective actions as needed to address any issues. Compliance and Quality- They ensure compliance with company policies, procedures, and safety regulations, as well as maintain quality standards through audits and inspections. Process Improvement- They identify opportunities to improve processes and implement innovative solutions to optimize workflows and enhance efficiency. Cross-Functional Collaboration- They work with other departments and teams to align processes and resolve operational issues. Identify Training Needs- They assess the training needs of employees and develop appropriate training programs. Develop and Deliver Training- They may be responsible for designing, implementing, and delivering training programs, using various methods like classroom instruction, online learning, and on-the-job training. Train and Develop Team Members- They provide ongoing training and development to enhance team members' skills, knowledge, and performance. Mentoring and Coaching- They may act as mentors and coaches to help team members develop their skills and advance their careers. Ensured that all project timelines were met in accordance with client specifications. Manages a team of 25 trainers and 25 recruiters.
Sitel Philippines Inc., full_time
Aug 2014 to Nov 2014
Design and deliver technical training programs for employees, managers and partners. Assess training needs through surveys, interviews, and job analysis Develop customized materials, including manuals, slide decks, e-learning modules, and hands-on labs Conduct one-on-one and group training sessions, both virtually and on-site Provide post-training support and follow-up to reinforce learning and answer ongoing questions Evaluate the effectiveness of training programs and revise content as needed Collaborate with subject matter experts to ensure technical accuracy Stay current with evolving technological trends and update training offerings accordingly Track and report on learner progress and training outcomes Leads and handles a class of 15 – 25 trainees.
Acquire Asia Pacific, full_time
May 2014 to Jul 2014
• Effective management of emails, chats and social media enquiries • Effective management of call demand – inbound and outbound • Identify, assess, and resolve customer needs on a first call resolution basis • Build and maintain quality relationships with customers through open and honest communication, building trust in our service • Ensuring up to date product and system knowledge and maintaining this continuously • Achieve and exceed personal and business KPIs • Provide a measured and results focused approach to customer complaints, ensuring SLAs are achieved for resolution time • Checking and creating activation codes and successful activations • Accurately updated systems with detailed notes on all customer interactions. Specifically, CRM and billing systems • Management to conclusion of any queries escalated to other departments or 3rd parties • Checking and processing refunds and credit notes • Creation and processing of manual customer invoices • Completing SAI allocations • Reactivation of customer accounts following service suspension • Always go the extra mile for our customers • Always seek to prevent and minimize churn
JP Morgan Chase & Co, full_time
Jan 2014 to Apr 2014
Understanding Customer Needs- Ability to understand the customer's financial situation, budget, and vehicle requirements. Loan Product Knowledge- They need to be knowledgeable about different types of auto loans, loan terms, interest rates, and fees. Application Assistance-Assist customers with completing loan applications, gathering necessary documentation, and ensuring accuracy. Credit Evaluation- They may be involved in evaluating a customer's creditworthiness, often working with credit bureaus and other institutions. Loan Approval and Processing- Coordinate with the bank or finance institution to obtain loan approval and ensure the loan is properly processed and funded. Customer Service- Provide excellent customer service, address inquiries, resolve issues, and ensure a positive customer experience. Cross-selling- In some cases, they may be responsible for cross-selling other financial products, such as insurance or warranties. Compliance- Adhere to bank policies, regulatory requirements, and customer expectations. Relationship Building- Develop and maintain strong relationships with customers, car dealerships, and other partners. Performance Monitoring- Track loan portfolio performance and identify areas for improvement. Increase sales by 5-15% month to month by consistently upselling to customers.
Sykes Asia, Incorporated, full_time
Aug 2013 to Jan 2014
Screening and Filtering- Gatekeepers filter incoming communications, such as phone calls, emails, and meeting requests, to determine their relevance to the decision-maker's time and priorities. Prioritizing Information- They assess the importance of each request and decide which ones should be forwarded to the decision-maker, potentially rejecting those deemed unimportant or irrelevant. Controlling Access- Gatekeepers act as a line of defense, effectively deciding who gets access to the decision-maker and who doesn't. Saving Time and Resources- By managing access, gatekeepers help the decision-maker avoid unnecessary interruptions and save time, which can lead to increased productivity. Improving Efficiency- By only relaying relevant information, gatekeepers contribute to a more efficient communication process.
Century Park Hotel Manila, internship
May 2013 to Jul 2013
Work Description: General Cleaning and Maintenance Cleaning rooms- This includes dusting, vacuuming, mopping, sweeping, and cleaning surfaces. Making beds- This involves making guest room beds and changing linens. Changing linens- This includes changing guestroom and bathroom linens. Replenishing supplies- Refilling toiletries, drinking glasses, and other amenities in guest rooms. Cleaning and sanitizing- This involves cleaning various areas and ensuring they are sanitized. Work Description: Houseman/Linen Boy Assisting with larger cleaning tasks- This may include cleaning common areas, hallways, and elevators, and potentially assisting with heavier equipment like vacuuming and shampooing carpets. Handling linen- This involves sorting, washing, drying, folding, and storing linens, as well as distributing them to guest rooms. Maintaining housekeeping carts- Stocking carts with necessary supplies and equipment. Transporting waste- Removing trash and waste to disposal areas. Assisting with other duties- This may include assisting with luggage, providing directions, or other tasks as needed. Additional Responsibilities: Answering guest requests- Promptly responding to guest requests for information, supplies, or services. Reporting issues- Reporting any unusual incidents, accidents, or safety concerns to management. Maintaining a clean and organized work area- Keeping work areas clean and organized, and ensuring proper storage of cleaning equipment and supplies. Providing customer service- Interacting with guests in a friendly and helpful manner. Adhering to safety and security policies- Following safety protocols and procedures to ensure the safety of themselves, guests, and property. Reports on daily tasks duties to/from the Director as Team Leader AM Shift Manages a team of 15-20 members.
Magsaysay Institute of Hospitality and Culinary Arts, internship
Feb 2013 to May 2013
Work Description: General Cleaning and Maintenance Cleaning rooms- This includes dusting, vacuuming, mopping, sweeping, and cleaning surfaces. Making beds- This involves making guest room beds and changing linens. Changing linens- This includes changing guestroom and bathroom linens. Replenishing supplies- Refilling toiletries, drinking glasses, and other amenities in guest rooms. Cleaning and sanitizing- This involves cleaning various areas and ensuring they are sanitized. Work Description: Houseman/Linen Boy Assisting with larger cleaning tasks- This may include cleaning common areas, hallways, and elevators, and potentially assisting with heavier equipment like vacuuming and shampooing carpets. Handling linen- This involves sorting, washing, drying, folding, and storing linens, as well as distributing them to guest rooms. Maintaining housekeeping carts- Stocking carts with necessary supplies and equipment. Transporting waste- Removing trash and waste to disposal areas. Assisting with other duties- This may include assisting with luggage, providing directions, or other tasks as needed. Additional Responsibilities: Answering guest requests- Promptly responding to guest requests for information, supplies, or services. Reporting issues- Reporting any unusual incidents, accidents, or safety concerns to management. Maintaining a clean and organized work area- Keeping work areas clean and organized, and ensuring proper storage of cleaning equipment and supplies. Providing customer service- Interacting with guests in a friendly and helpful manner. Adhering to safety and security policies- Following safety protocols and procedures to ensure the safety of themselves, guests, and property. Reports on daily tasks duties to/from the Director as Team Leader AM Shift Manages a team of 15-20 members.
TELUS International Philippines, full_time
Nov 2011 to Mar 2013
Analyze and solve complex technical issues- Identify, analyze, and design solutions to technical problems requiring specialized knowledge. Advice on technology and infrastructure- Provide expert advice on network architecture, technologies (e.g., 5G, fiber optics), and infrastructure deployments. Review and approve technical designs- Ensure technical designs adhere to industry standards and best practices. Stay current on industry trends and regulations- Monitor and analyze market trends, technological advancements, and regulatory changes. Conduct research and provide insights- Research emerging technologies, competitor strategies, and regulatory changes, providing insights to relevant teams. Ensure compliance with regulations- Review and ensure compliance with industry regulations, standards, and best practices. Document technical information- Develop and maintain documentation, including technical specifications, manuals, and guidelines. Communicate technical information- Effectively communicate technical information to both technical and non-technical audiences. Lead technical projects- Oversee the technical aspects of assigned projects, including scope, schedule, and risk management. Achieve and exceed key performance indicators in all areas; leads a team of 15 – 30 agents.
Sykes Asia, Incorporated, full_time
Mar 2011 to Sep 2011
via phone, email, and chat in a timely and professional manner. • Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary. • Research, diagnosis, document, and resolve technical issues related to software and hardware problems. • Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. • Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken. • Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met. • Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements. • Stay up to date with the latest technological trends and updates to provide accurate and effective technical support. • Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills. • Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.
Dominican College –San Juan, full_time
Jun 2007 to Oct 2012
Teaching- Preparing and delivering lectures, leading discussions, and engaging with students on a regular basis. Curriculum Development- Planning, evaluating, and revising course content, materials, and teaching methods. Assessment- Developing and grading assignments, exams, and other assessments to evaluate student learning. Student Support- Providing guidance, advice, and support to students on academic and career matters. Research and Scholarship- Conducting research in the field of mass communication and publishing scholarly work. Administrative Duties- Participating in departmental and university-wide committees, serving as department head, and engaging in other administrative tasks. Professional Development- Staying current in the field through continued learning and professional development activities. Supervision- Supervising student interns, teaching assistants, and research projects. Collaboration- Collaborating with colleagues on teaching and research initiatives.
Rajah Broadcasting Network DWLABLAZIN105.9, freelance
Mar 2006 to Oct 2006
On-Air Presentation: Delivering engaging and informative segments, often including music curation, interviews, and topical discussions. Interacting with Listeners- Engaging listeners through social media, phone calls, and in-person interactions to foster a connection and increase audience participation. Content Creation- Developing and executing scripts, writing announcements, and preparing for live and recorded shows. Collaborating with Production- Working with producers to ensure smooth show execution and maintain high-quality audio. Promotional Activities- Supporting station promotions, events, and community engagement initiatives. Staying Informed- Keeping abreast of current events, music trends, and pop culture to ensure relevant and engaging content. Technical Skills-Operating broadcast equipment, managing sound levels, and ensuring technical aspects are handled correctly. Music Library Management- Categorizing music into rotations (e.g., new, current, hits) for playlist selection. Administrative Tasks- Researching program topics, managing guest visits, and maintaining contact lists. Sales and Marketing- In some cases, assisting with sales efforts, promoting the station, and managing social media.
Garden Plaza Hotel Suites Manila, full_time
Dec 2003 to Dec 2004
Cleaning and Tidy Rooms- Making beds. Changing linens and ensuring beds are properly made. Cleaning bathrooms- Sanitizing surfaces, toilets, and sinks. Dusting and polishing furniture- Maintaining furniture in good condition. Vacuuming and sweeping floors- Keeping floors clean and tidy. Replacing towels and linens- Restocking with fresh supplies. Restocking Supplies- Replenishing toiletries. Ensuring guests have soap, shampoo, and other amenities. Restocking mini-bars or beverage areas. Keeping refreshments available. General Tidying and Maintenance- Removing trash. Emptying bins and replacing liners. Opening curtains- Ensuring rooms are well-lit and welcoming. Tidying personal belongings- Gently organizing guest belongings if necessary. Customer Service- Greeting guests. Offering a warm welcome and providing basic information. Responding to inquiries: Answering questions about the hotel and its services. Reporting maintenance issues: Notifying supervisors or appropriate personnel about repairs needed. Following hotel procedures- Adhering to established cleaning standards and protocols. Maintaining a clean and safe environment- Ensuring rooms are free of hazards and well-maintained. Wearing the correct uniform- Presenting a professional image.
Omega Home Healthcare Incorporated, freelance
Mar 2003 to Nov 2003
Assisting with Activities of Daily Living (ADLs)- Helping patients with bathing, dressing, grooming, eating, and mobility. Monitoring Vital Signs- Taking and recording vital signs like temperature, pulse, and blood pressure, and reporting any abnormalities to the nursing staff. Patient Care- Assisting with patient transfers, repositioning bedridden patients, and providing comfort measures. Patient Safety- Maintaining a clean and safe environment, adhering to infection control protocols, and ensuring patients' safety while using equipment. Communication and Documentation- Communicating patient concerns and changes in condition to nurses, maintaining accurate patient records, and documenting care activities. Emotional Support- Providing emotional support to patients and their families. Meal Assistance- Delivering meals and assisting patients with eating, ensuring dietary requirements are met.
McDonald’s Greenhills 003 / Golden Archers Development Corporation, full_time
Aug 2000 to Aug 2002
Work Description: Food Handler Food Preparation- Preparing food items according to established recipes and standards. Cleaning- Maintaining cleanliness in food preparation areas, including countertops, sinks, and floors. Sanitation- Following sanitation guidelines to prevent contamination and ensure food safety. Food Handling- Handling food items properly to prevent spoilage and contamination. Inventory- Assisting with inventory management and ensuring adequate stock of ingredients. Safety- Adhering to all food safety regulations and guidelines. Customer Service- Assisting with customer orders and providing a positive experience. Packaging- Packing food for take-out or delivery as needed. Work Description: Fast-food management Leadership- Overseeing and leading the restaurant team. Manages a team of 30 – 50 crew members. Operations- Managing daily operations, including staffing, inventory, and customer service. Staffing- Scheduling staff, training new employees, and managing employee performance. Customer Service- Ensuring exceptional customer service and addressing customer complaints. Food Quality- Maintaining high standards of food quality and safety. Profitability- Monitoring sales, controlling costs, and driving profitability. Financial Management- Managing budgets, sales reports, and financial planning. Communication- Effectively communicating with staff, customers, and suppliers. Problem-solving- Addressing issues and making quick decisions to ensure smooth operations.
Values and Technologies Management Centre, freelance
Mar 1997 to Aug 2008
Strategic Planning- Developing and implementing PR strategies aligned with organizational goals and objectives. Communication & Messaging- Crafting and disseminating messages to the public, including press releases, speeches, and social media content. Media Relations- Building and maintaining relationships with media outlets, pitching stories, and responding to inquiries. Crisis Management- Developing and implementing communication strategies during crisis situations to protect the organization's reputation. Content Creation- Overseeing the creation and distribution of PR materials, including press releases, media kits, and website content. Event Management- Planning and coordinating public relations events, such as press conferences and media briefings. Public Image Management- Monitoring public opinion, analyzing media coverage, and taking steps to address negative perceptions. Budget Management- Planning and allocating the PR budget, monitoring spending, and ensuring cost-effective use of resources. Team Leadership- Supervising and training PR staff, delegating tasks, and providing guidance and support. Handles and manages a team of 50 – 75 employees.
Don Bosco Technical College/DB Greywolves/Franz-DAC Swimmer’s Club, freelance
Mar 1997 to Jun 2000
Work Description: Swim Instructor Teach swimming techniques- Demonstrate and explain various swimming strokes, flips, kicks, body rolls, floating, and breath control. Develop lesson plans- Create structured lessons for different skill levels, incorporating drills, games, and practice activities. Evaluate student progress- Assess student skill levels and track progress to adjust lesson plans and provide feedback. Ensure water safety- Enforce pool rules, monitor swimmers, and respond to emergencies. Maintain a positive environment- Create a supportive and encouraging atmosphere for students to learn and improve. Encouraged swimmers to do the best possible training and competing Manages a team of 30 – 50 swimmers. Work Description: Varsity Swim Coach Develop training plans- Create comprehensive training programs to improve athletic performance, including dryland exercises, technique work, and race preparation. Lead team practices- Instruct and guide student-athletes during practices, providing feedback and encouragement. Oversee competitive meets- Assign swimmers to races, track results, and ensure proper coordination during swim meets. Assess athletic performance- Evaluate individual and team performance, identifying areas for improvement and developing strategies. Communicate with parents and school staff- Provide updates on team progress, schedule meetings, and address concerns. Maintain student eligibility- Ensure student-athletes meet academic requirements and follow school policies. Promote sportsmanship and teamwork- Instill a positive attitude, integrity, and good sportsmanship in the team.
WEBCAFE Philippines, freelance
Mar 1997 to Jun 2000
Customer Assistance- Greet customers, guide them in using internet resources, and answer their questions. Troubleshooting- Identify and resolve basic internet connectivity or device-related problems. Payment Processing- Collect payment for internet usage or services. Refreshments- Offer and serve food or beverages, especially in cafes or areas where internet access is provided alongside refreshments. Basic Bookkeeping- Maintain records of transactions and usage. Cleanliness and Maintenance- Ensure the internet area is tidy and well-maintained. Sales and Upselling- Assists with selling related products or services. Safety and Security: Monitor the area for any safety or security concerns. Customer Service- Strong interpersonal and communication skills to assist customers effectively. Technical Skills- Basic computer proficiency and an understanding of internet troubleshooting. Reliability and Punctuality- Being able to work consistently and on time. Multi-tasking and Organization- Managing multiple tasks and responsibilities efficiently. Positive Attitude- Maintaining a friendly and approachable demeanor.